Field Support Administrator

Vero HR; Peterborough; On-site; GBP 23,298 - 28,476; Full time

Benefits offered by this job

Salary of £25,887.69 per annum

Up to 30 days annual leave plus bank holidays

Pension - Up to 5% matched employer contributions

Free onsite parking

Team social events and fun days

Staff, family, and friends discount available

Excellent career progression opportunities

Job summary

A leading recruitment firm in Peterborough seeks a Field Support Administrator to assist in field operations. This role requires strong organizational skills, effective communication, and a proactive mindset. You will manage engineer inboxes and support the team to ensure smooth operations. Attractive benefits include a salary of £25,887.69, up to 30 days of leave, and career progression opportunities.

Qualifications

• Proactive mindset and a natural problem-solver.
• Excellent written and verbal communication skills.
• Highly organised with strong attention to detail.
• Ability to think on your feet and resolve queries.
• Flexible and adaptable to changing situations.
• Team player attitude with a desire to help others succeed.
• Proficient IT skills.
• A can-do approach to challenges and a passion for continuous improvement.

Responsibilities

• Managing incoming emails and redistributing tasks efficiently.
• Handle field engineer absences and overtime swiftly.
• Support new starter onboarding and account creation.
• Compile reports to spot trends and opportunities for improvement.
• Help drive field performance and strategy.
• Provide administrative support for our wider team and service partners.

Skills

Proactive mindset

Excellent communication skills

Organised and detail-oriented

Problem-solving skills

IT proficiency

Team player attitude

Job description

Vero HR is recruiting on behalf of a market-leading white goods manufacturer with over 100 years of experience, based in Peterborough, England, United Kingdom. The client has been voted a UK Top Employer for the last six years.

Field Support Administrator

Location: Peterborough, England, United Kingdom

Overview

Are you organised, proactive, and ready to be the backbone of a fast-paced field operations team? We are looking for a Field Support Administrator to join our vibrant Field Support department and help drive outstanding results across the business.

You'll play a key role in keeping everything running smoothly behind the scenes. From managing engineer inboxes to coordinating field absence and supporting planners, you'll make sure nothing slips through the cracks. You'll also collaborate with Field Support Supervisors and contribute to continuous improvements across the team.

Responsibilities

• Managing incoming emails and redistributing tasks efficiently
• Handle field engineer absences and overtime swiftly
• Support new starter onboarding and account creation
• Compile reports to spot trends and opportunities for improvement
• Help drive field performance and strategy
• Provide administrative support for our wider team and service partners

Requirements

• A proactive mindset and a natural problem-solver
• Excellent written and verbal communication skills
• Highly organised with strong attention to detail
• Ability to think on your feet and resolve queries
• Flexible and adaptable to changing situations
• A team player attitude with a desire to help others succeed
• Proficient IT skills
• A can-do approach to challenges and a passion for continuous improvement.
• Live within a commutable distance to the offices in Peterborough.

Benefits

• A salary of £25,887.69 per annum
• Working hours 8:30am - 5pm - Monday - Friday
• Up to 30 days annual leave plus bank holidays
• Pension - Up to 5% matched employer contributions
• Free onsite parking
• Team social events and fun days
• Staff, family, and friends discount available on company products
• Excellent career progression opportunities

Closing date for applications: 29 August 2025.