Field Manager

Anglian Home Improvements; Scotland; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading home improvement company in the United Kingdom is seeking a Field Manager to oversee installation teams and ensure quality service delivery. This role involves monitoring installations, resolving customer queries, and providing support to self-employed teams. The ideal candidate will have experience in the home improvement sector, strong organisational skills, and a valid driver's license for regional travel. Comprehensive benefits and competitive salary offered.

Benefits

Competitive salary

Pension

Company Car

31 days holiday

Paid time off for volunteering

Health & well-being benefits

Employee purchase scheme

Discounts on retailers

Salary sacrifice benefits

Financial well-being resources

Employee recognition schemes

Qualifications

• Previous experience in a similar role within the home improvement or construction industry.
• Strong attention to detail is essential.
• Valid driver's license required for regional travel.

Responsibilities

• Deliver an exceptional customer experience adhering to company standards.
• Monitor installation teams for timely and quality installations.
• Handle customer installation queries professionally.

Skills

Installation processes knowledge

Interpersonal skills

Organisational abilities

Job description

About Us

At Anglian we are a leading home improvement company committed to providing high-quality Windows, Doors, Conservatories and Roof line products and exceptional customer service. Our success is built on innovation, dedication, and a customer-first approach. Join us to make a real impact in an exciting business.

The Role

We are currently seeking a Field Manager to join our team. You will be at the heart of our daily operations, field based, leading and organising our self – employed Installation teams, inspecting works completed. At all times providing first class service to our customers to ensure that installations are completed within agreed timescales and to Anglian's quality standards.

Key Responsibilities

• Deliver an exceptional customer experience, adhering to Anglian standards
• Monitor 6-7 installation teams to ensure timely and quality installations.
• Provide support to installation teams to develop their skills and performance.
• Handle customer installation queries or issues in a professional and timely manner thus enabling prompt account settlement upon completion of the job.
• Ensure that installations are completed in line H&S standards.

What We’re Looking For

• Knowledge of installation processes and best practices.
• Good On – Site presence; interpersonal skills, comfortable talking to customers.
• Previous experience in a similar role within the home improvement or construction industry.
• Strong organisational abilities with a keen attention to detail.
• Valid driver's licence to travel as required within the region.

Why Join Us?

• Competitive salary
• Pension
• Company Car
• 31 days holiday (including Bank Holidays and increasing to 33 days with service within 2 years).
• An additional paid day for your birthday
• Paid time off annually to volunteer
• Comprehensive health & well-being benefits including access to in-house occupational health & well-being resources, discounted gym memberships, employee assistance programme, & mental health resources.
• Heavily discounted employee purchase scheme on all Company products
• Group perks & discounts on most major high street retailers including food shopping, days out, cinema, theatre, dining, mobile phones
• Salary sacrifice benefits – enjoy perks such as pension, cycle to work, electric car purchase, and additional annual leave, while potentially reducing your tax and NI contributions
• Access to extensive financial well-being resources including flexible pay and competitive savings & borrowing products
• Employee recognition schemes

Take the next step in your career by applying today!

Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.