Experienced IT Service Engineer – Remote & Onsite Support

Emplyfy

Sunbury-on-Thames

On-site

GBP 30,000 - 40,000

Full time

2 days ago

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Benefits offered by this job

Salary £30,000-£40,000 per year

40 days paid holiday

Job summary

Emplyfy in the United Kingdom is seeking an experienced IT Service Engineer to join its Managed Service Provider team. The role covers remote and on-site support for high-profile clients, with a broad technical remit and a focus on troubleshooting and customer interaction.

Responsibilities include handling incidents from logging to resolution, maintaining SLA, and coordinating with external providers. You will work across Windows Server, Microsoft 365, Azure and network infrastructure, with

Qualifications

At least 5 years' experience in IT engineering/support.
Practical experience implementing Cyber Essentials and GDPR security standards (mandatory).
Strong Microsoft 365 experience including Email, SharePoint, Teams and OneDrive (mandatory).
Experience with Intune, RMM and telephone platforms.
Knowledge of network infrastructure and installations (routers, switches, APs, DHCP, DNS, TCP/IP, VLANs, firewalls).
Experience coordinating with external service providers.
Good understanding of IT best practices and structured support processes.
Windows Server 2016, 2019 and 2022, including Group Policy and security settings.
Azure administration and implementation experience.
Good knowledge of Windows 10, Windows 11 and Mac.
Experience with different client builds and imaging.
Strong customer service and communication abilities.
Confident troubleshooting independently and team collaboration.

Responsibilities

Provide technical support and be the primary contact for customers.
Attend customer premises as needed to resolve incidents and perform maintenance.
Manage support requests from logging through resolution via the Service Desk tool.
Communicate progress to customers and adhere to SLAs.
Escalate serious or high-priority incidents when necessary.
Plan daily activities and complete tasks within timescales.
Monitor environments and maintain system performance and service levels.
Install, configure, maintain and repair IT hardware and software.
Keep service records and documentation current.
Respond to critical incidents on-site and remotely.