IT Helpdesk Analyst — Travel-Ready Support for 650+ Users

Gleeson Homes; England; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

26 days holiday + bank holidays

Company car or car allowance

Discretionary Bonus Scheme

Pension scheme

Private Medical Insurance

Healthshield membership

Life Assurance

Job summary

Gleeson Homes is seeking an IT Helpdesk Analyst to support our growing user base of 650 across 6 regional offices and 80+ sites. You will work under the IT Manager to record, triage and resolve incidents, providing strong customer service and rapid problem resolution.

The role requires familiarity with Microsoft technologies, cloud tools, and the ability to travel between office locations to deploy and support IT projects as needed.

Qualifications

• Experience working in a helpdesk environment.
• Familiarity with Microsoft technologies and cloud computing.
• Willingness to travel between office locations to support users.

Responsibilities

• Assist in supporting hardware and software for a growing user base across multiple sites.
• Handle incidents in the helpdesk system and ensure resolution in a timely manner.
• Liaise with 3rd party providers and contribute to supplier reviews regarding software/services.
• Support Business Analyst and IT Team through ticket review and problem solving.
• Provide face-to-face support to regional teams when required.
• Deliver excellent customer service in all interactions and act as first point of contact where possible.

Skills

Hardware build

Windows 11 support

Office 365 support

Network printer support

SharePoint

Microsoft Teams

Intune/Autopilot

Azure Active Directory

Tools

COINS ERP

Job description

Gleeson Homes is seeking an IT Helpdesk Analyst to support our growing user base of 650 across 6 regional offices and 80+ sites. You will work under the IT Manager to record, triage and resolve incidents, providing strong customer service and rapid problem resolution.

The role requires familiarity with Microsoft technologies, cloud tools, and the ability to travel between office locations to deploy and support IT projects as needed.