Field IT Engineer: Onsite Support & Device Deployments

Opus Perm; Ipswich; On-site; GBP 26,000 - 34,000; Full time

Job summary

Opus Perm is seeking a Field IT Technician to provide hands-on 1st and 2nd line IT support across local sites in Suffolk and the surrounding region. The role involves travel to sites once or twice a week and occasional monthly site visits to Nottingham.

You will own incidents from start to resolution, work with Microsoft 365, Intune and Autopilot, and maintain device inventories while engaging with site managers and users to ensure smooth IT operations.

Qualifications

• Good general education including Maths and English (GCSE A-C or equivalent).
• Relevant IT qualification desirable, e.g. CompTIA A+, Microsoft 365 Fundamentals or ITIL Foundation.

Responsibilities

• Provide hands-on 1st and 2nd line IT support at offices, sites and remotely.
• Own incidents and service requests through to resolution, keeping users and the ITSM platform updated.
• Diagnose and resolve hardware, software, peripheral, printing, meeting-room and connectivity issues.
• Escalate complex issues to the appropriate technical team or third-party provider, ensuring a clear and effective handover.
• Act as the local IT representative for assigned sites, building positive relationships with managers and users.
• Build, configure, deploy, replace and recover laptops, desktops, mobile devices, printers and peripherals.
• Support modern endpoint management, device enrolment and configuration using Microsoft Intune.
• Assist with joiner, mover and leaver activities, including equipment preparation, deployment and return.
• Maintain accurate asset records, stock levels and equipment allocation throughout the device lifecycle.
• Support the adoption of Microsoft Intune, Windows Autopilot and other modern workplace technologies.
• Perform device health checks and support proactive replacement planning.

Skills

Windows

Microsoft 365

End-user support

Intune/Autopilot

Networking basics

ITSM tickets

Entra ID & MFA

Device provisioning

Education

GCSE Maths & English

IT qualification (CompTIA A+/Microsoft 365 Fundamentals/ITIL Foundation)

Tools

Intune

Autopilot

ITSM tools

Entra ID

Job description

Opus Perm is seeking a Field IT Technician to provide hands-on 1st and 2nd line IT support across local sites in Suffolk and the surrounding region. The role involves travel to sites once or twice a week and occasional monthly site visits to Nottingham.

You will own incidents from start to resolution, work with Microsoft 365, Intune and Autopilot, and maintain device inventories while engaging with site managers and users to ensure smooth IT operations.