Field Implementation Technician I

Toast Inc; City of Westminster; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading restaurant technology company in the UK seeks a candidate to install and configure their POS systems and train restaurant staff. The role involves up to 100% travel in the local area, excellent communication, and a service-oriented mindset. Candidates should ideally have 1-3 years of restaurant industry experience. The company promotes diversity and offers competitive compensation, alongside a flexible hybrid work model.

Benefits

Competitive compensation

Hybrid work model

Diversity and inclusion programs

Qualifications

• 1-3 years of restaurant industry experience is highly desired.
• Networking knowledge is a plus.
• Ability to present in front of customers.

Responsibilities

• Learn the Toast POS system and become a product expert.
• Install & configure Toast hardware and networking devices.
• Conduct restaurant operation consultation and training sessions.
• Serve as the on-site point of contact for customers.
• Provide post-live relationship management.
• Document country-specific best practices.

Skills

Excellent communication skills

Attention to detail

Problem solving/troubleshooting

Creative thinking

Organizational skills

Flexibility with hours

Job description

Overview

Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy.

Responsibilities

• Learn the Toast POS system and become a product expert.
• Install & configure Toast hardware and networking devices including terminals, handhelds, printers, and other peripherals.
• Collaborate with internal Toast teams to find diverse business solutions that will make a restaurant THRIVE.
• Conduct restaurant operation consultation and training sessions with all restaurant stakeholders to optimise Toast POS for their positions and operations.
• Maintain and document implementation plans and network diagrams.
• Test / troubleshoot unknown networking problems.
• Terminate Ethernet cables if needed.
• Implementation (75%) - serve as the on-site (or remote) point of contact for customers; conduct site surveys to ensure customers understand physical and network requirements before installation; complete installation of hardware and networking equipment; train owners, managers, FOH & BOH teams to leverage Toast; provide on-site or remote support after activation dates.
• Internal best practices documentation and enablement (10%) - document country-specific best practices and nuances, train and ramp up new FITs and regional contracting partners.
• Post Live Relationship Management (15%) - ensure a smooth transition to post-onboarding, provide remote go-live support during the first days of usage, troubleshoot problems or provide follow-up training; may require site visits and some after-hours support for equipment break-fix; travel within local area (up to 100%).
• The ideal candidate will have flexibility with hours and may work early mornings, nights, and ad-hoc weekend hours depending on customer needs.
• Excellent communication skills and ability to present in front of customers.
• Attention to detail and strong organization skills.
• Problem solving/troubleshooting in a timely manner.
• Creative thinking and service-oriented solution recommendations that exceed customer expectations.
• Adaptability, strong work ethic, and professionalism during challenging situations.
• Possible travel within local area; up to 100% travel; networking knowledge is a plus.
• 1-3 years of restaurant industry experience is highly desired.

Benefits & Diversity

Our spread of total rewards: competitive compensation and benefits programs. Our total rewards package goes beyond great earnings potential and supports a healthy lifestyle with flexibility to meet Toasters' changing needs. Diversity, equity, and inclusion are baked into our recipe for success. We embrace diversity with authenticity, inclusivity, respect, and humility, creating equitable opportunities for all and raising the bar in delivering exceptional experiences. We thrive together with a hybrid work model that fosters in-person collaboration while valuing individual needs. We aim to build a strong culture of connection as we work to empower the restaurant community.

Equity & Accessibility

Toast is committed to creating an accessible and inclusive hiring process. We strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact us. For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.