Field Engineer

Nextech Group Limited; Greater London; On-site; GBP 28,000 - 40,000; Full time

Job summary

Nextech Group Limited is seeking a Field-based Service Desk Engineer to join our London-area team, delivering on-site and remote support across desktop, server, and cloud environments.

You will regularly travel to customer sites, building strong stakeholder relationships while representing the company professionally. You will log interactions accurately and provide remote support when not on site, collaborating with the wider service desk to share knowledge and resolve issues efficiently.

Qualifications

• 2+ years in a 2nd line or service desk role; 1+ year as Field Engineer on multiple sites.
• Strong knowledge of Azure, Microsoft 365, Windows Server, virtualization, networking, AD, and antivirus.
• Experience with cloud-hosted Office 365, Exchange and Outlook administration.
• Excellent customer service, communication, and ability to work under pressure.

Responsibilities

• Travel regularly to customer sites to deliver on-site technical support.
• Represent the company professionally to maintain its reputation.
• Log all support interactions accurately for account teams.
• Provide remote support by phone and email when not on site; escalate as needed.

Skills

2nd Line support

Field Engineer

Azure

Microsoft 365

Windows Server

Virtualisation

Windows desktop

Networking

Active Directory

Exchange administration

Outlook administration

Backup solutions

Veeam

Tools

Veeam

Job description

Our client is a trusted IT specialist supporting clients across the financial services industry worldwide.

Role Outline

We're looking for a Field-based Service Desk Engineer in the London area, with a broad skill set spanning desktop, server, and cloud support.

This role is client-site based, with time also spent supporting the wider service desk team when not on site. You'll need to be able to commute comfortably to central London.

What You'll Need to Succeed

Prior experience working within an IT Solution Provider or Managed Service Provider setting is essential, along with a track record of supporting and troubleshooting complex technical environments.

Strong client-facing skills are important too, handling calls professionally, resolving time-sensitive issues efficiently, and staying motivated to keep growing your technical expertise.

Required Skills

• Candidates should bring at least two years of experience in a 2nd Line support or service desk role, plus a minimum of one year working as a Field Engineer across multiple customer sites.
• Solid working knowledge is expected across Azure, Microsoft 365, Windows Server, virtualised environments, Windows desktop, networking (LAN, WAN, VPN, wireless), Active Directory, and antivirus solutions.
• Experience with cloud-hosted Office 365, along with Exchange and Outlook administration, is required, as is familiarity with backup solutions and scheduling (including Veeam and cloud-based backup services).
• Strong PC hardware and software troubleshooting ability is essential, along with being a reliable team player, communicating clearly and professionally (including by phone), and demonstrating excellent customer service, attention to detail, and organisational skills under pressure.

Main Duties

• The role involves regular travel to customer sites, sometimes routine, sometimes ad hoc, to deliver onsite technical support, while building strong working relationships with stakeholders along the way.
• You'll represent the company professionally at all times, helping maintain and build its reputation.
• Accurate logging of all support interactions is required so that client system information stays available to colleagues and account managers.
• When not on site, you'll provide support remotely by phone and email, escalating issues according to guidance where needed.

A flexible, adaptable attitude is important, as is working collaboratively with fellow support staff to build knowledge across the sites you support.