Field Delivery Coordinator

Thames Water; Greenwich; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading water utility company in England is looking for a Field Delivery Coordinator to manage resources and support field engineers effectively. You will draft procedures and allocate tasks using Salesforce while ensuring a healthy work environment for team members. The ideal candidate will possess strong organisational, scheduling, and communication skills, alongside the ability to work with critical business systems. The role offers a competitive salary of up to £33,000, along with generous annual leave and a contributory pension scheme.

Benefits

Competitive salary up to £33,000

24 days holiday per year (increasing to 30)

Contributory pension scheme

Personal Medical Assessments

Wider benefits scheme

Qualifications

• Excellent scheduling and planning skills.
• Strong ability to work with business-critical systems.
• Driving license is preferable.

Responsibilities

• Coordinate resources effectively to support field engineers.
• Draft procedures as a reference point.
• Allocate tasks using Salesforce.
• Schedule collections to avoid penalties.
• Manage Support Drivers and maintain safe environment.

Skills

Organisational skills

Attention to detail

Scheduling and planning

Communication skills

Competency in Salesforce

Microsoft Excel

Outlook

Word

Tools

Salesforce

Microsoft Excel

Outlook

Word

Job description

We are currently recruiting a Field Delivery Coordinator to work within our London team. You will be responsible for understanding resource requirements and constraints to prioritise our resources effectively to support the demands of the field engineers' work.

This role carries a high level of responsibility and requires an organised person who can plan efficiently, will engage well within the team and can provide clear communication to the wider stakeholders involved.

What you will be doing as a Field Delivery Coordinator

• Work with Schedulers from across the area to build fluid and resilient processes across all workstreams/projects.
• Draft procedures/guidelines once agreed upon as a reference point.
• Engage with counterparts to ascertain workload and requirements to prioritise jobs both on a planned and reactive basis.
• Plan and allocate collection and delivery tasks to our Support Drivers with the appropriate skill set and their respective operating geography through Salesforce.
• Plan job for works preparation (SLG, cone offs and letter drops) using Salesforce to ensure all materials and equipment are delivered to the correct address and are set up ahead of the start of works.
• Schedule collections and site clears to avoid any fixed penalty notices/permit fines.
• Ensure that Support Drivers maintain a healthy and safe work environment and endorse the Thames Waters Health & Safety commitment.
• Manage, allocate and prioritise the Support Drivers work stack to meet priority jobs (2 hour/4 hour) that need to be completed.
• Provide daily updates of resource utilisation and planned/ reactive jobs completed to maintain Inventory Field Operations service commitments.
• Review the weekend forecast to plan resources effectively.

The base location for this role will be Crossness STW, East London.

Hours of work are 45 hours a week, Monday to Friday. 7am – 5pm

What you should bring to the role

• Need to be organised and have a good understanding of work management processes and systems.
• You will have excellent attention to detail and good scheduling/ planning skills.
• Competent in working with business-critical systems such as Salesforce, Microsoft Excel, Outlook, and Word.
• Excellent verbal and written communication skills.
• A driving license is preferable.

What’s in it for you?

• Competitive salary up to £33,000 per annum, depending on skills and experience.
• Annual Leave - 24 days holiday per year, increasing to 30 with the length of service. (Plus bank holidays)
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – Open to all once a year.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.