Field Debt Resolution Officer (B2B Commercial Debts) – Birmingham, Derby, Leicester area

Yü Group; Birmingham; On-site; GBP 35,000 - 46,000; Full time

Job summary

A leading energy management company is looking for a Field Debt Resolution Officer in Birmingham. The role involves conducting face-to-face visits to B2B customers to help them resolve debt issues sustainably. Candidates should have at least 12 months of field debt resolution experience, strong communication skills, and a proactive attitude. The position offers a competitive salary, a quality bonus, and various employee benefits, including generous annual leave and learning opportunities.

Benefits

24 days annual leave + bank holidays

Employee Assistance Programme

Annual salary review

Enhanced paternity and maternity policies

Long service recognition

Qualifications

• Minimum 12 months of field debt experience.
• Excellent verbal and written communication skills.
• Full UK driving license required.

Responsibilities

• Conduct face-to-face visits to recover debt.
• Train and mentor engineers in debt recovery.
• Ensure compliance with regulatory standards.
• Resolve customer disputes effectively.

Skills

Field debt resolution experience

Professionalism

Communication skills

Adaptability

Microsoft Office proficiency

Tools

Microsoft Excel

Microsoft Outlook

Job description

Field Debt Resolution Officer (B2B Commercial Debts) – Birmingham, Derby, Leicester area

Department: YUS - FT13 - General Engineers

Employment Type: Permanent - Full Time

Location: Birmingham

Reporting To: The Field Debt Leaders (FDLs)

Compensation: £35,000 / year

Description

Reports to: The Field Debt Leaders (FDLs)

Location: Field-based.

Birmingham, Derby and Leicester (ideal candidates residing in Leicester or Derby to support the Midlands)

Working hours: Monday to Friday, 40 hours a week

Reward: £35,000 basic with additional £10,000 Quality bonus and £4,500 car allowance

We’re reshaping how the energy industry approaches debt recovery, and we want a passionate, forward‑thinking individual to continue the revolution. We are looking for a Field Debt Resolution Officer to be part of a rapidly growing team at the heart of our Yu Smart Field Debt Management function.

You’ll play a key role in preventing business customers from getting further into debt whilst helping them become debt free as quickly but sustainably as possible through delivering face‑to‑face on‑site solutions with professionalism and empathy. This is a non‑technical role focused solely on resolving debt by visiting customers at their business, perfect for someone with field experience looking to make a genuine difference. Assertive rapport building with customers is more important than debt collection experience. This role involves visiting commercial customers solo on ‘friendly’ visits to understand the customers reason for being in arrears and also leading a small team of engineer and locksmith on commercial Warrant of Entry visits.

Passionate and motivated people are the power behind our growth so we’re looking to expand our team, and you could be part of our success story.

Key Responsibilities - What We Need from Yü

• Conduct face‑to‑face visits to B2B customer sites to recover debt and enable agreed meter installations.
• Train, coach, and mentor engineers to be confident and professional B2B debt operatives.
• Work independently or lead and support other team members on Warrant visits while ensuring safety, professionalism, and compliance at all times.
• Work closely with support teams to drive improvements in field operations and customer outcomes.
• Provide accurate reporting and objective feedback to help evolve our processes.
• Always ensure compliance with regulatory and company standards—be a role model for operational excellence.
• Handle and resolve (or elevate) customer disputes effectively and in line with company values.

Skills, Knowledge and Expertise

• Proven experience in field debt resolution but with a fresh outlook (you must have as a minimum 12 full months of field debt experience, but this can be in any industry or discipline).
• High level of professionalism
• Not afraid to take control of a situation and lead by example
• Excellent verbal and written communication skills (excellent rapport building skills when dealing with people face-to-face)
• Ability to work under pressure and manage competing priorities
• Composed, calm and professional when dealing with challenging or confrontational situations
• Proactive, assertive and persuasive nature with a problem‑solving mindset and the ability to adapt quickly and effectively to change
• Competent in Microsoft Office tools (e.g., Excel, Outlook)
• Full UK driving licence and willingness to travel and stay away from home when required

Benefits - Yü Come First

• 24 days annual leave + bank holidays
• Holiday buy – up to 5 additional days
• Day off on your birthday
• Employee Assistance Programme
• Annual salary review
• Learning and development opportunities
• Enhanced paternity, maternity and adoption policies
• Yü made a difference Awards
• 3 days additional annual leave if you get married/civil partnership etc.
• Appointment allowance
• Long service recognition
• Refer a friend payment
• Company sick pay (subject to length of service)
• Death in service and critical illness cover
• Plus, many more

This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.

If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.