Field Cleaning Supervisor

ISS UK Limited; Dartford; On-site; GBP 25,000 - 32,000; Full time

Job summary

ISS UK Limited is seeking a Sector Supervisor to provide direct line management of front-line Cleaning Placemakers and oversee periodic tasks and emergency cleaning within a designated area.

The role focuses on supervising teams, maintaining service standards, and ensuring compliance with procedures while coordinating with remote stakeholders to deliver consistent results across all sites.

Qualifications

• Experience in a comparable supervisory role.
• Ability to communicate effectively with and support front-line colleagues.
• Strong customer service skills with the ability to manage client expectations.
• Excellent communication and problem-solving abilities.
• Experience working with remote business groups and stakeholders.
• Flexible, adaptable and proactive approach to work.
• Ability to manage multiple priorities and projects.
• Strong relationship-building skills with internal and external stakeholders.

Responsibilities

• Provide day-to-day supervisory management of front-line Cleaning Placemakers.
• Proactively manage team performance to ensure client service level agreements are met.
• Support and guide operatives to achieve required service standards.
• Manage contracts and provide operational cover where required.
• Conduct regular site inspections and cleaning duties across all locations within remit.
• Respond to ad hoc cleaning requests within the designated sector.
• Complete periodic carpet cleaning and spring cleaning activities in line with specifications and planned maintenance schedules.
• Assist the Soft Services Manager with recruitment and vetting activities.
• Ensure compliance with all company procedures, systems, security policies, and contract requirements.
• Manage consumable stock levels and ensure opening, lock-up, and alarm procedures are followed at each site.

Skills

Supervisory experience

Communication skills

Customer service

Problem solving

Stakeholder management

Multitasking

Relationship building

Job description

ISS UK Limited is seeking a Sector Supervisor to provide direct line management of front-line Cleaning Placemakers and oversee periodic tasks and emergency cleaning within a designated area.

The role focuses on supervising teams, maintaining service standards, and ensuring compliance with procedures while coordinating with remote stakeholders to deliver consistent results across all sites.