On-site Sector Supervisor — Cleaning & SLA Lead

ISS Facilities Services; Dartford; On-site; GBP 26,000 - 38,000; Full time

Job summary

ISS Facilities Services is seeking a Sector Supervisor to provide direct line management of front-line Cleaning Placemakers and to take responsibility for delivering periodic tasks and emergency cleaning within a designated area. The role focuses on proactive management of operations, maintaining strong client relationships and ensuring SLA targets are met across all sites in remit.

The ideal candidate will have supervisory experience, excellent communication skills, and a proactive, flexible

Qualifications

• Experience in a comparable supervisory role.
• Ability to communicate effectively with and support front-line colleagues.
• Strong customer service skills with the ability to manage client expectations.
• Excellent communication and problem-solving abilities.
• Experience working with remote business groups and stakeholders.
• Flexible, adaptable, and proactive approach to work.
• Ability to effectively manage multiple priorities and projects.
• Strong relationship-building skills with internal and external stakeholders.
• Proud member of the Disability Confident employer scheme

Responsibilities

• Provide day-to-day supervisory management of front-line Cleaning Placemakers.
• Proactively manage team performance to ensure client service level agreements are met.
• Support and guide operatives to achieve required service standards.
• Manage contracts and provide operational cover where required.
• Conduct regular site inspections and cleaning duties across all locations within remit.
• Respond to ad hoc cleaning requests within the designated sector.
• Complete periodic carpet cleaning and spring cleaning activities in line with specifications and planned maintenance schedules.
• Assist the Soft Services Manager with recruitment and vetting activities.
• Ensure compliance with all company procedures, systems, security policies, and contract requirements.
• Manage consumable stock levels and ensure opening, lock-up, and alarm procedures are followed at each site.]

Skills

Supervisory experience

Communication

Customer service

Problem solving

Stakeholder management

Flexibility

Multitasking

Relationship building

Disability Confident

Job description

ISS Facilities Services is seeking a Sector Supervisor to provide direct line management of front-line Cleaning Placemakers and to take responsibility for delivering periodic tasks and emergency cleaning within a designated area. The role focuses on proactive management of operations, maintaining strong client relationships and ensuring SLA targets are met across all sites in remit.

The ideal candidate will have supervisory experience, excellent communication skills, and a proactive, flexible