Sector Cleaning Supervisor — Lead Frontline Teams & Audits

ISS Facilities Services; Tees Valley; On-site; GBP 24,000 - 32,000; Full time

Job summary

ISS Facilities Services is seeking a Sector Supervisor to oversee day-to-day supervision and management of front-line cleaning operatives across a designated sector. The role ensures client SLAs are achieved and compliance standards are maintained.

The successful candidate will supervise teams, support recruitment and onboarding, and coordinate field-based cleaning tasks across Teesside/North Yorkshire with field-based pattern and driving duties.

Qualifications

• Previous supervisory or management experience.
• Experience within cleaning, facilities management, or soft services.
• Experience managing frontline teams.
• Strong customer service skills.
• Excellent communication skills.
• Ability to manage multiple priorities effectively.
• Full UK Driving Licence (Company Van provided).
• Strong organisational and problem-solving abilities.

Responsibilities

• Supervise and support front-line cleaning teams across a designated sector.
• Provide operational cleaning cover when required.
• Conduct site inspections and quality audits to maintain service standards.
• Manage consumable stock levels across client sites.
• Support recruitment, onboarding, and vetting activities.
• Deliver periodic carpet cleaning and deep cleaning services.
• Manage attendance, absence reporting, and additional hours.
• Ensure compliance with company procedures, security requirements, and client SLAs.

Skills

Supervisory experience

Facilities management

Frontline team management

Customer service

Communication skills

Multitasking

Driving licence

Organisation & problem solving

Job description

ISS Facilities Services is seeking a Sector Supervisor to oversee day-to-day supervision and management of front-line cleaning operatives across a designated sector. The role ensures client SLAs are achieved and compliance standards are maintained.

The successful candidate will supervise teams, support recruitment and onboarding, and coordinate field-based cleaning tasks across Teesside/North Yorkshire with field-based pattern and driving duties.