Sector Cleaning Lead: Frontline Ops & Quality

ISS; Tees Valley; On-site; GBP 24,000 - 32,000; Full time

Job summary

ISS is seeking a Sector Supervisor to oversee day-to-day supervision and management of front-line cleaning operatives across a designated sector. You will ensure client SLAs are met, and that periodic and emergency cleaning tasks are completed while maintaining compliance and high-quality service.

You will support operational delivery across multiple sites, nurture client relationships, drive team performance, and ensure company procedures and security requirements are followed.

Qualifications

• Previous supervisory or management experience in cleaning/facilities is required.
• Experience within cleaning, facilities management, or soft services.
• Experience managing frontline teams.
• Strong customer service skills with a client-facing focus.
• Excellent communication and interpersonal abilities.

Responsibilities

• Supervise and support front-line cleaning teams across a designated sector.
• Provide operational cleaning cover when required.
• Conduct site inspections and quality audits to maintain service standards.
• Manage consumable stock levels across client sites.
• Support recruitment, onboarding, and vetting activities.
• Deliver periodic carpet cleaning and deep cleaning services.
• Manage attendance, absence reporting, and additional hours.
• Ensure compliance with company procedures, security requirements, and client SLAs.

Skills

Supervisory experience

Customer service

Communication skills

Prioritisation

Organisation & problem-solving

Job description

ISS is seeking a Sector Supervisor to oversee day-to-day supervision and management of front-line cleaning operatives across a designated sector. You will ensure client SLAs are met, and that periodic and emergency cleaning tasks are completed while maintaining compliance and high-quality service.

You will support operational delivery across multiple sites, nurture client relationships, drive team performance, and ensure company procedures and security requirements are followed.