Field Care Supervisor

Cera Care Ltd; Widnes; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Employee benefits platform

Company pension scheme

25 days holiday + bank holidays

Paid DBS/PVG

Free uniform

Mobile phone provided

Job summary

Cera Care Ltd is seeking a Field Care Supervisor to act as an ambassador and extension of our family. You will conduct client assessments, create care plans, and shadow Care Workers to monitor care quality. Expect 75–95% field time with 25–5% office administration. Join the UK's fast-growing technology-enabled care provider.

You will oversee carers, ensure client satisfaction, and drive continuous improvement in care delivery while maintaining compliance and safety standards.

Qualifications

• NVQ desirable but not essential.
• Flexible: able to work across locations.
• Experience in care sector and strong organisational skills.

Responsibilities

• Supervise carers on an ongoing basis.
• Ensure customers' requirements are met.
• Ensure the team delivers safe, quality care.
• Complete meet & greet for new packages.
• Have local knowledge of the area.
• Complete care plans and reviews.
• Audits of MAR charts and log books.
• Carer spot checks and field supervisions.
• Conduct carer interviews and support compliance.
• Attend provider meetings to support business opportunities.
• Hands-on support to carers.
• Participate in out-of-hours on-call duties.
• Attend team meetings.

Skills

Fully flexible

Excellent knowledge of care sector

Organised

Education

NVQ desirable

Tools

Mobile phone

Job description

Salary:£27,494 per annum

About the role

We are looking for a passionate Field Care Supervisor to become an ambassador for Cera and an extension of our family. You'll carry out initial introductions, construct care plans, conduct client assessments, and shadow Care Workers to monitor the provision of care in terms of quality. It will involve 75/95% of time out in the field and 25/5% in the office for administrative tasks. We have an opportunity to bring service and support to the most vulnerable in our communities and continue on our journey to being the UK's fastest growing technology-enabled care provider.

Responsibilities

• Responsible for the ongoing supervision on carers
• Ensuring customers' requirements are met
• Ensure your team are skilled and able to deliver a safe quality of care
• Complete meet & greet of all new packages
• Local knowledge of area
• Complete care plans and reviews of them
• Audits of MAR charts and Log books
• Complete carer spot checks and field supervisions
• Conducting Carer Interviews and supporting with compliance
• Attend provider meetings and support with business opportunities
• Hands on carer
• Take part in Out of hours on call
• Engage in team meetings

Background and Experience

• Fully flexible
• Excellent knowledge of care sector
• Organised
• NVQ desirable but not essential
• NVQ and in-house Training and development for your role and future Career with us
• We Care our new employee benefits platform which offers shopping discounts and cashback from over 800 retailers
• Employee Assistance Programme
• Mobile phone and other required tech
• Company pension scheme
• 25 days holiday entitlement + bank holidays on top
• Paid DBS/PVG
• Free uniform