Field Care Supervisor

Cera; Basildon; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

NVQ training

Employee benefits platform

Assistance programme

Mobile phone and tech support

Company pension scheme

DBS/PVG paid by the employer

Training and qualifications support

Mileage allowance

Job summary

Cera is seeking a Field Care Supervisor in Basildon to lead care teams and ensure high-quality, compliant home care services. The role blends field supervision with admin tasks, supporting vulnerable clients and coordinating care plans.

The position is fully field-based (75–95%) with some office duties, offering an opportunity to contribute to the UK's leading tech-enabled care provider while benefiting from our training and development programmes.

Qualifications

• Experience in care supervision and frontline delivery.
• Strong communication with clients and carers.
• Solid IT literacy for recording and scheduling.
• Ability to work in a dynamic field-based role.

Responsibilities

• Supervise carers on an ongoing basis
• Ensure customers’ requirements are met
• Ensure the team delivers safe, high-quality care
• Complete introductions and care plan development
• Maintain local knowledge of the Basildon area
• Create and review care plans
• Conduct risk assessments
• Audit MAR charts and log books
• Perform carer spot checks and field supervisions
• Support with compliance and provider meetings
• Participate in out-of-hours on-call duties
• Engage in team meetings

Skills

Communication skills

IT skills

Care sector knowledge

Organised

Education

NVQ desirable

Job description

Position: Field Care Supervisor
Reporting to: Registered Manager
Location: Basildon
Schedule: Full time
Job Type: Temporary
Compensation: £27,117.00/year

About the role

We are looking for a passionate Field Care Supervisor to become an ambassador for Cera and an extension of our family. You’ll carry out initial introductions, construct care plans, conduct client assessments, and shadow Care Workers to monitor the provision of care in terms of quality. It will involve 75/95% of time out in the field and 25/5% in the office for administrative tasks. We have an opportunity to bring service and support to the most vulnerable in our communities and continue on our journey to being the UK’s fastest growing technology-enabled care provider.

Responsibilities

• Responsible for the ongoing supervision on carers
• Ensuring customers’ requirements are met
• Ensure your team are skilled and able to deliver a safe quality of care
• Complete meet & greet of all new packages
• Local knowledge of area
• Complete care plans and reviews of them
• Risk assessments
• Audits of MAR charts and Log books
• Complete carer spot checks and field supervisions
• Conducting Carer Interviews and supporting with compliance
• Attend provider meetings and support with business opportunities
• Hands on carer
• Take part in Out of hours on call
• Engage in team meetings

Background and Experience

• Fully flexible
• Proven work history
• Excellent knowledge of care sector
• Passionate
• Good communication skills
• Good IT skills
• Organised
• NVQ desirable but not essential

Benefits

• NVQ and in-house Training and development for your role and future Career with us
• We Care our new employee benefits platform which offers shopping discounts and cashback from over 800 retailers
• Employee Assistance Programme
• Mobile phone and other required tech
• Company pension scheme
• Paid DBS/PVG
• We will fund your qualifications but there is a SSSC (Scotland) registration fee to be paid by the employee
• We will fund your qualifications but there is a SCW (Wales) registration fee to be paid by the employee
• Mileage Allowance
• Free uniform
• Service and recognition rewards

About Cera

Cera’s vision is to empower people to live their best lives, in their own home, through the use of technology, professional care and support. Joining Cera, you are contributing to making this vision a reality. The work you do promotes the dignity, respect, independence and choice of our service users, enabling you to make a real difference.

We are changing the way people receive care by empowering our professional carers with insight and improved decision making. Our technology is enabling carers to do what they do best, care.

To read more about Cera, visit the company portal.