Field Care Supervisor

Right at Home Chichester & Bognor Regis; Bosham; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Quarterly bonus

Mileage paid 35p/mile

23 days holiday

Company pension

Laptop

Phone

Career progression

Uniform provided

Blue Light Card

Job summary

Right at Home Chichester & Bognor Regis is seeking an experienced Field Care Supervisor to oversee the quality of care our CareGivers deliver. This newly created role balances field work with time in the Chichester office and close collaboration with Clients and the care team.

We value retention and consistency, with a culture that ensures Clients see the same faces each week. The role offers progression, a company pension, and a supportive training environment.

Qualifications

• Two years in homecare or related roles.
• Willingness to train and assess others.
• Driving licence, own car and business insurance.
• Right to work in the UK.
• Familiar with Outlook and Teams and care management systems.
• Good judgment to handle issues independently.

Responsibilities

• Mentor and support CareGivers daily, ensuring they feel backed.
• Welcome and onboard new CareGivers and sign them off through Care Certificate.
• Create and review care plans and risk assessments.
• Visit Clients regularly and address issues promptly.
• Deliver induction and refresher training with practical sessions.
• Perform competency checks and supervisor duties.
• Cover care calls and weekends as rostered.
• Maintain clear communication between care team and office.

Skills

Field leadership

Mentoring

Care planning

Education

Two years in homecare

Tools

Outlook

Teams

Care management system

Job description

£27,000 to £29,000 + Bonus | 37.5 hours | Chichester and Bognor Regis | Permanent

Right at Home Chichester & Bognor Regis is an independent, award-winning homecare provider supporting older people and vulnerable adults in their own homes.

We are looking for an experienced Field Care Supervisor to take responsibility for the quality of care our CareGivers deliver. This is a newly created role, following continued growth in the service. It is split between the field and our Chichester office, working closely with our Clients and our care team.

What sets us apart is our culture. We hold on to our CareGivers, and that means our Clients see the same familiar faces week after week.

Why join us

• Rated 9.9 out of 10 on homecare.co.uk by the families we support
• Top 20 Homecare Provider in the South East
• 5-Star Employer in 2022, 2023, 2024 and 2026, based on anonymous feedback from our own team

What You Will Get

• £27,000 to £28,500 PA, depending on experience
• Quarterly performance scheme
• 37.5 hours a week over a rolling fortnight, with alternate weekends off and two weekdays off in the week you work the weekend
• 23 days paid holiday
• Company bonus scheme
• Mileage paid for every business mile at 35p per mile
• Award-winning training that is genuinely good, not a box-ticking exercise, with real support to complete your Level 5 if you want it
• Company laptop and mobile phone
• Career progression
• Free company uniform
• Company pension
• Blue Light Card, EAP health and wellbeing support, recognition prizes

What You Will Be Doing

• Supporting and mentoring our CareGivers day to day, so they feel backed rather than checked up on.
• Welcoming new CareGivers, introducing them to Clients, and signing them off through the Care Certificate.
• Writing and reviewing care plans and risk assessments that reflect the person, not a template.
• Visiting Clients regularly to see how things are going, and putting them right quickly when they are not.
• Delivering induction and refresher training to the team, including practical sessions such as moving and handling and medication, and identifying where someone needs more support.
• Carrying out competency checks, spot checks and supervisions, and acting on what they show.
• Stepping in to cover care calls when something unexpected happens, so a Client is never left waiting.
• Being the supervisory presence at weekends, on your rostered weekend to work.
• Keeping communication flowing between the care team and the office, so nothing gets lost between the two.
• Managing on-call telephone support on your rostered weekend to work.
• Working within CQC regulations, employment legislation and our own policies, while maintaining a Good rating and working towards Outstanding.

What You Will Need

• At least two years working in homecare, in any role. If you have been a Senior Care Assistant, Care Coordinator, Care Team Leader, Care Scheduler or Field Care Supervisor, you already know most of this job.
• A willingness to train and assess others.
• A driving licence, your own car and business insurance.
• The right to work in the UK.
• Comfortable with Outlook and Teams, and using a care management system.
• The judgement to make a call on your own when something is not right.

Right at Home is an equal opportunities employer. We are committed to ensuring no job applicant receives less favourable treatment on the grounds of personal or protected characteristics.