Field Care Supervisor

Home Instead Eastbourne and Hailsham; Eastbourne; On-site; GBP 22,000 - 32,000; Full time

Job summary

Home Instead Eastbourne and Hailsham is recruiting a Field Care Supervisor. The role focuses on overseeing care delivery, quality assurance, and building relationships with clients and families in the community.

You will supervise staff, audit care plans, and ensure compliance with health and safety and equality policies while supporting on-call duties to maintain 24/7 client support.

Qualifications

• Level 3 NVQ in Health and Social Care (or equivalent qualification).
• Proven experience in the care sector delivering personal care services.
• Experience working with MAR sheets (eMar) and medication management in a supervisory capacity.
• Strong knowledge of health and social care legislation and regulations.
• Excellent communication skills with natural ability to build rapport.
• Confidence with care management technology and ability to train others.
• Proficiency with IT systems including Microsoft Office or Google Suite.
• Full UK driving licence and access to own transport.
• Flexible, organised approach to meet business needs.

Responsibilities

• Support care consultations and service reviews, creating comprehensive client support plans.
• Conduct staff supervisions and client quality assurance visits.
• Manage and audit client care plans using our digital care planning systems.
• Maintain accurate records on Home Instead software and People Planner.
• Facilitate introductions between clients and Care Professionals.
• Build strong relationships with clients, families, and healthcare professionals.
• Mentor and support our Care Professional team.
• Participate in on-call duties to ensure continuous support.
• Ensure compliance with equality, diversity, and health & safety policies.

Skills

Excellent communication

Rapport building

People skills

Flexible

Organised

Training others

Education

Level 3 NVQ in Health and Social Care

Tools

Care management software

Microsoft Office

Google Suite

Job description

Join a company that truly values making a difference in people's lives. Home Instead Eastbourne and Hailsham were established in 2015 and we are the first home care provider in East Sussex to have been rated as OUTSTANDING by the Care Quality Commission and have since received a second OUTSTANDING rating this year. We deliver personalised, relationship-led support that helps individuals maintain their independence and dignity in the comfort of their own homes.

Job Description/About the Role:

As a Field Care Supervisor, you'll play a vital role in maintaining our high standards of care while supporting both our clients and Care Professionals. You'll be responsible for overseeing care delivery, conducting quality assurance, and building meaningful relationships with clients and their families.

Some of the Things You'll Be Doing:

• Support care consultations and service reviews, creating comprehensive client support plans
• Conduct staff supervisions and client quality assurance visits
• Manage and audit client care plans using our digital care planning systems
• Maintain accurate records on Home Instead software and People Planner
• Facilitate introductions between clients and Care Professionals
• Build strong relationships with clients, families, and healthcare professionals
• Mentor and support our Care Professional team
• Participate in on-call duties to ensure continuous support
• Ensure compliance with equality, diversity, and health & safety policies

Qualifications/Essential Requirements:

• Level 3 NVQ in Health and Social Care (or equivalent qualification)
• Proven experience in the care sector delivering personal care services
• Experience working with MAR sheets (eMar) and medication management in a supervisory capacityStrong knowledge of health and social care legislation and regulations
• Excellent communication skills with natural ability to build rapport
• Confidence with care management technology and ability to train others
• Proficiency with IT systems including Microsoft Office or Google Suite
• Full UK driving licence and access to own transport
• Flexible, organised approach to meet business needs

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.