Field-Based Territory CX Lead — Precision Agriculture

John Deere; Wales; Hybrid; GBP 60,000 - 85,000; Full time

Job summary

John Deere is seeking a Territory Customer Experience Manager to cover North of England, Wales, Scotland and Ireland, driving channel partner support for Crop Care and Precision Tech solutions and improving customer satisfaction across the territory.

You will collaborate with dealers, customers and internal John Deere stakeholders to resolve product issues, deliver impactful training and ensure successful field adoption of digital agriculture tools.

Qualifications

• Experience in customer support and field support.
• Ability to translate agronomic needs into effective support actions.
• Strong collaboration with dealers, customers and internal teams.

Responsibilities

• Develop channel partners’ product support capabilities along the customer success journey to improve customer experience for all Crop Care and Precision Technology products.
• Strengthen dealer readiness for Crop Care solutions including sprayers, connected machines and related precision technology.
• Deliver product technical training to channel partners, company employees and customers. Supporting and augmenting dealer and training centre instructors.
• Support resolution of product and performance issues together with internal stakeholders, channel partners and customers.
• Support dealer locations through planned business travel, field visits, customer engagements and hands-on support activities.
• Drive customer adoption and successful utilization of Precision Tech and digital solutions in Crop Care applications.
• Collaborate closely with production systems, product support, product management, marketing, factories, field teams and dealers to identify root causes, share feedback and implement sustainable support solutions.
• Contribute to constructive, creative win-win solutions that balance customer needs, dealer capability and John Deere business objectives.
• Use customer, dealer and field insights to continuously improve support processes, training concepts and product performance feedback loops.

Skills

Channel partner support

Training delivery

Customer experience

Field support

Travel readiness

Cross-functional collaboration

Education

Bachelor’s degree in Agriculture or related field

Job description

John Deere is seeking a Territory Customer Experience Manager to cover North of England, Wales, Scotland and Ireland, driving channel partner support for Crop Care and Precision Tech solutions and improving customer satisfaction across the territory.

You will collaborate with dealers, customers and internal John Deere stakeholders to resolve product issues, deliver impactful training and ensure successful field adoption of digital agriculture tools.