Territory Customer Experience Manager - Crop Care & Ptech

John Deere; Wales; Hybrid; GBP 60,000 - 85,000; Full time

Job summary

John Deere is seeking a Territory Customer Experience Manager to cover North of England, Wales, Scotland and Ireland, driving channel partner support for Crop Care and Precision Tech solutions and improving customer satisfaction across the territory.

You will collaborate with dealers, customers and internal John Deere stakeholders to resolve product issues, deliver impactful training and ensure successful field adoption of digital agriculture tools.

Qualifications

• Experience in customer support and field support.
• Ability to translate agronomic needs into effective support actions.
• Strong collaboration with dealers, customers and internal teams.

Responsibilities

• Develop channel partners’ product support capabilities along the customer success journey to improve customer experience for all Crop Care and Precision Technology products.
• Strengthen dealer readiness for Crop Care solutions including sprayers, connected machines and related precision technology.
• Deliver product technical training to channel partners, company employees and customers. Supporting and augmenting dealer and training centre instructors.
• Support resolution of product and performance issues together with internal stakeholders, channel partners and customers.
• Support dealer locations through planned business travel, field visits, customer engagements and hands-on support activities.
• Drive customer adoption and successful utilization of Precision Tech and digital solutions in Crop Care applications.
• Collaborate closely with production systems, product support, product management, marketing, factories, field teams and dealers to identify root causes, share feedback and implement sustainable support solutions.
• Contribute to constructive, creative win-win solutions that balance customer needs, dealer capability and John Deere business objectives.
• Use customer, dealer and field insights to continuously improve support processes, training concepts and product performance feedback loops.

Skills

Channel partner support

Training delivery

Customer experience

Field support

Travel readiness

Cross-functional collaboration

Education

Bachelor’s degree in Agriculture or related field

Job description

NOTHING RUNS LIKE A DEERE!

Territory Customer Experience Manager - Crop Care & Precision Tech (m/f/d)

Area: North of England, Wales, Scotland and Ireland

Our new Crop Care & Precision Tech team will help customers and channel partners turn innovative products, connected machines and digital solutions into measurable agronomic, economic and operational outcomes. As a Territory Customer Experience Manager, your focus will be on developing and supporting our channel partners, strengthening their product support capabilities and improving customer satisfaction across Crop Care and Precision Technology solutions.

You will collaborate closely with dealers, customers and internal John Deere stakeholders to resolve product and performance issues, deliver impactful training, support customer adoption and ensure that our Crop Care and Precision Tech solutions perform successfully in the field.

Your Responsibilities:

• Develop channel partners’ product support capabilities along the customer success journey to improve customer experience for all Crop Care and Precision Technology products.
• Strengthening dealer readiness for Crop Care solutions including sprayers, connected machines and related precision technology.
• Deliver product technical training to channel partners, company employees and customers. Supporting and augmenting dealer and training centre instructors.
• Support resolution of product and performance issues together with internal stakeholders, channel partners and customers.
• Support dealer locations through planned business travel, field visits, customer engagements and hands‑on support activities.
• Drive customer adoption and successful utilization of Precision Tech and digital solutions in Crop Care applications.
• Collaborate closely with production systems, product support, product management, marketing, factories, field teams and dealers to identify root causes, share feedback and implement sustainable support solutions.
• Contribute to constructive, creative win‑win solutions that balance customer needs, dealer capability and John Deere business objectives.
• Use customer, dealer and field insights to continuously improve support processes, training concepts and product performance feedback loops.

What Skills You Need:

• Strong understanding of customers’ economic and agronomic challenges and the ability to translate them into effective support actions.
• Passion for Precision Technologies, digital agriculture solutions and their practical application in Crop Care operations.
• Experience in agriculture, agricultural equipment, crop care solutions, application technology, precision farming or related support functions.
• Experience in customer support and field support.
• Ability to collaborate, communicate and interact effectively with dealers, customers, company employees and cross‑functional internal stakeholders.
• Strong motivation to develop and support our channel partners and build sustainable dealer capabilities.
• Ability to work independently, remain self‑motivated and self‑organized, and manage multiple support priorities in a territory environment.
• Interest in personal growth, continuous learning and contributing to a supportive and engaged team culture.
• Desire to contribute to feeding the world and belief in sustainability through efficient, precise and responsible agricultural solutions.
• Willingness to visit dealer locations and customers through self‑organized business travel.

What Makes You Stand Out:

• Experience with self‑propelled and trailed sprayers, crop care equipment, application systems or related technologies.
• Knowledge of precision technologies and their integration into Crop Care workflows.
• Experience delivering technical, product or management training to dealers, customers or internal teams.
• Demonstrated ability to resolve complex product or performance issues in collaboration with dealers, customers and internal experts.
• Established network within the agricultural industry, John Deere dealer channel or Precision Ag ecosystem.
• Experience building effective relationships with customers, dealers and cross‑functional internal partners.
• Track record of improving dealer capability, customer satisfaction or product support performance.

Education:

Ideally you will have a degree or equivalent related work experience in the following:

• Bachelor’s degree or equivalent work experience within agriculture, agronomy, agricultural engineering, precision agriculture, technical support, customer support or related fields.

The position is field-based and involves working from home when not visiting dealers/customers or supporting events. The successful candidate will be expected to live within a commutable distance of territories.

No matter who you are - you are welcome at John Deere! We firmly believe that diversity and inclusion make us even stronger. We look forward to receiving your application.

Closing date Friday 9th October 2026