Territory CX Manager - Agriculture & Dealer Support

John Deere; Langar; Remote; GBP 60,000 - 90,000; Full time

Benefits offered by this job

25 days' holiday

Premium company car

Private medical insurance

Flexible working environment

Competitive bonus scheme

Contributory pension scheme

Group Income Protection

Group Life Assurance

Home office equipment (laptop & phone)

Job summary

John Deere is seeking a Territory Customer Experience Manager to lead customer success across Central, Southern & Southwest England. This field-based role focuses on uptime, machine performance and dealer collaboration to deliver an outstanding customer experience.

You will build dealer capabilities, coordinate technical intervention, and drive proactive service, warranty and product programmes while working with Harvesting, Crop Care, Aftermarket and Sales teams.

Qualifications

• Degree or equivalent in agriculture or related field; work experience welcomed.
• Excellent coaching and interpersonal skills.
• Able to work independently, self-motivated and organized; able to travel domestically.

Responsibilities

• Drive product uptime and effective machine operation by developing dealer support capabilities and coordinating timely technical intervention.
• Ensure capabilities and execution of Dealer Centralised & Connected Support Teams.
• Coordinate the diagnostic, escalation and resolution of priority technical issues, ensuring clear ownership, timely communication and appropriate product-line involvement.
• Develop dealer capabilities in technical diagnostics, issue resolution, machine optimisation and proactive machine monitoring.
• Serve as the interface between the customers, dealership and product lines to reduce recurring technical issues.
• Conduct regular proactive dealer and customer visits, with particular focus on key accounts, customer retention and recurring product-performance concerns.
• Coordinate and monitor relevant warranty, product programmes and commercial-assistance cases.
• Lead the technical and product-performance elements of Customer Success Journey execution, in collaboration with the other stakeholders and dealer teams.
• Collaborate across Harvesting, Crop Care & Precision Technology, Aftermarket, Key Accounts, Sales and other relevant functions to deliver coordinated customer support.

Skills

Interpersonal skills

Coaching abilities

Analytical skills

Education

Degree or equivalent in agriculture / agronomy / agricultural engineering

Job description

John Deere is seeking a Territory Customer Experience Manager to lead customer success across Central, Southern & Southwest England. This field-based role focuses on uptime, machine performance and dealer collaboration to deliver an outstanding customer experience.

You will build dealer capabilities, coordinate technical intervention, and drive proactive service, warranty and product programmes while working with Harvesting, Crop Care, Aftermarket and Sales teams.