Field Based Service Engineer - North (UK)

Endoline Automation; Biggleswade; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading UK manufacturer is seeking a Field Based Service Engineer to install, maintain, and service machinery across the UK. This role involves working directly with customers, providing exceptional service and troubleshooting technical issues. Ideal candidates have field service experience, strong problem-solving skills, and effective communication abilities. A competitive salary and ongoing training are offered.

Benefits

Competitive salary

Overtime opportunities

Ongoing training and development

Variety in work tasks

Qualifications

• Experience in a field service or engineering role with direct customer interaction.
• Full UK driving licence.
• Ability to diagnose faults both mechanically and electrically.

Responsibilities

• Install new machinery at customer sites.
• Service and refurbish existing machines.
• Attend customer breakdowns and diagnose faults.

Skills

Problem-solving skills

Customer service

Strong IT skills

Communication skills

Education

Engineering qualification (desirable)

Tools

Allen Bradley PLCs

Mitsubishi PLCs

Siemens PLCs

HMIs

Job description

Overview

Field Based Service Engineer - North (UK)

Location: Field-based with UK & occasional overseas travel (Mostly based in and around North of England)

Salary: Competitive + overtime + benefits

Contract: Full-time, permanent

About Us: Endoline Machinery Ltd is a leading UK manufacturer of case erectors, case packers, case sealers, and palletising systems, trusted by companies worldwide for high-quality automation solutions.

We are now seeking a skilled Service Engineer to join our growing team. This is a vital role, working directly with our customers to install, maintain, and service Endoline machinery, ensuring it continues to perform to the highest standards.

The Role

As a Service Engineer, you will play a key part in supporting our customers across the UK and occasionally overseas. You'll be responsible for installation, servicing, fault diagnosis, and repairs of Endoline equipment, delivering exceptional customer service at every step.

• Installing new machinery at customer sites, carrying out training, and completing handover sign-offs.
• Servicing and refurbishing existing machines, replacing worn components to keep systems running at their best.
• Attending customer breakdowns, fault diagnosing both mechanically and electrically to resolve issues quickly.
• Working with our in-house Design & Test Engineers to solve more complex technical challenges.
• Surveying equipment for full service work and supporting the sales team with technical insights for quotations.
• Building strong customer relationships by delivering a professional, proactive, and reliable service.

About You

We're looking for a hands-on engineer with strong problem-solving skills and a passion for delivering excellent customer service.

The ideal candidate will have:

• Previous experience in a field service or engineering role with direct customer interaction.
• An engineering qualification (desirable) - but we also welcome applications from candidates qualified by experience.
• Strong IT skills (Word, Excel, Outlook).
• Excellent communication skills, both written and verbal.
• A professional, presentable, and customer-focused attitude.
• A full UK driving licence.
• It would also be advantageous to have experience with:
• PLCs: Allen Bradley (Micrologix, CompactLogix, ControlLogix), Mitsubishi FX2/FX3, Siemens S7-1200.
• HMIs: Allen Bradley, Delta, IDEC, Siemens.

What We Offer

• A competitive salary with overtime opportunities.
• Ongoing training and development to expand your technical skills.
• The chance to work with a market-leading UK manufacturer.
• Variety in your work - from installations to servicing and troubleshooting.
• Travel across the UK (with occasional overseas projects).
• One Saturday per month customer support rota (with cover/overtime provided).

Apply Today

If you're an experienced Service Engineer with strong technical ability and a passion for customer service, we'd love to hear from you.

Apply now to join the Endoline Machinery team and take the next step in your engineering career!

No agencies please