Senior Workplace Services Leader - FM, P&L & Compliance

ISS A/S; Telford; On-site; GBP 60,000 - 85,000; Full time

Job summary

ISS Facility Services is seeking an experienced Workplace Services Manager in Telford to lead the delivery of an integrated facilities operation for a key client. You will report to the Regional Workplace Manager and oversee around 34 colleagues across Engineering, Security, Cleaning, Catering, Helpdesk and Workplace Services, driving performance and client satisfaction.

The role demands strong FM leadership, commercial awareness and the ability to manage multiple stakeholders while delivering

Qualifications

• 5+ years’ FM management experience
• Experience overseeing M&E/engineering and soft services within an integrated FM environment.
• Proven experience leading and developing sizeable teams.
• Strong commercial and financial awareness, ideally with P&L responsibility.
• Experience managing clients, suppliers and multiple stakeholders.
• A strong understanding of Health & Safety, statutory compliance and operational risk.
• A track record of using performance data to improve service delivery.
• Excellent communication, influencing, negotiation and problem-solving skills.
• Strong organisational skills and the ability to perform effectively under pressure.
• Relevant professional qualifications and/or a strong time-served FM background.

Responsibilities

• Lead, motivate and develop a team of approximately 34 colleagues, including operational leads and technical specialists.
• Own the delivery of integrated facilities services, ensuring consistently high standards across the site.
• Hold full P&L accountability for site performance and profitability.
• Ensure robust Health & Safety, statutory compliance, security and operational risk management.
• Drive performance against agreed SLAs, KPIs and client expectations.
• Build strong relationships with clients, building users, suppliers, landlords and ISS stakeholders.
• Oversee PPM, reactive works, audits, quality assurance and incident management.
• Identify and implement opportunities for continuous improvement, innovation and efficiency.
• Manage performance, recruitment, training, development and succession planning across the site team.
• Provide clear operational and financial reporting to Account Directors.
• Support the Regional Workplace Manager and wider ISS initiatives, including leadership development and business continuity arrangements.

Skills

FM management

Team leadership

P&L accountability

Health & Safety

Stakeholder management

Communication

Problem-solving

Financial awareness

Job description

ISS Facility Services is seeking an experienced Workplace Services Manager in Telford to lead the delivery of an integrated facilities operation for a key client. You will report to the Regional Workplace Manager and oversee around 34 colleagues across Engineering, Security, Cleaning, Catering, Helpdesk and Workplace Services, driving performance and client satisfaction.

The role demands strong FM leadership, commercial awareness and the ability to manage multiple stakeholders while delivering