Field Application Specialist - Autoimmunity Diagnostics

AliveDx; United Kingdom; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Flexible working arrangements

International environment

Employee benefits

Job summary

AliveDx is seeking a Field Application Specialist to join the Commercial & Strategy team in the UK. This full-time role requires on-site commissioning, IQ/OQ, and customer training with 1st level support for AliveDx Autoimmunity solutions.

You will demonstrate products, support demonstrations and clinical evaluations, and collaborate with cross-functional teams on technical investigations while traveling up to 50% globally to support customers.

Qualifications

• Bachelor's degree in Clinical Laboratory Sciences or equivalent.
• 3+ years' work experience as a laboratory technician in autoimmunity testing with expertise in IFA testing.
• Experience and/or certification in regulatory environments such as CLIA, HIPAA, Safe-Harbor, GMP.
• High degree of technical competence & confidence.
• Strong customer-facing and relationship-building skills, with a consultative approach focused on delivering an excellent customer experience.

Responsibilities

• Provide on-site technical and applications support for AliveDx Autoimmunity solutions.
• Deliver customer demonstrations, product training, and application support.
• Support system installation, IQ/OQ, and implementation activities.
• Troubleshoot technical and application issues, resolving first-line customer inquiries and escalating complex cases as required.
• Perform on-site customer visits, including product investigations and performance qualification support.
• Collaborate with cross-functional teams on technical investigations, risk assessments, and continuous improvement initiatives.
• Contribute to the development of training materials and customer communications.
• Support commercial growth by identifying sales opportunities and maintaining strong customer relationships.
• Ensure all activities comply with GMP, GDP, and applicable regulatory requirements.

Skills

Customer-facing skills

Analytical skills

Troubleshooting abilities

Verbal and written communication

Education

Bachelor's degree in Clinical Laboratory Sciences or equivalent

Tools

CLIA

HIPAA

Safe-Harbor

GMP

Job description

AliveDx is seeking a Field Application Specialist to join the Commercial & Strategy team in the UK. This full-time role requires on-site commissioning, IQ/OQ, and customer training with 1st level support for AliveDx Autoimmunity solutions.

You will demonstrate products, support demonstrations and clinical evaluations, and collaborate with cross-functional teams on technical investigations while traveling up to 50% globally to support customers.