Field Application Specialist

AliveDx; United Kingdom; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Flexible working arrangements

International environment

Employee benefits

Job summary

AliveDx is seeking a Field Application Specialist to join the Commercial & Strategy team in the UK. This full-time role requires on-site commissioning, IQ/OQ, and customer training with 1st level support for AliveDx Autoimmunity solutions.

You will demonstrate products, support demonstrations and clinical evaluations, and collaborate with cross-functional teams on technical investigations while traveling up to 50% globally to support customers.

Qualifications

• Bachelor's degree in Clinical Laboratory Sciences or equivalent.
• 3+ years' work experience as a laboratory technician in autoimmunity testing with expertise in IFA testing.
• Experience and/or certification in regulatory environments such as CLIA, HIPAA, Safe-Harbor, GMP.
• High degree of technical competence & confidence.
• Strong customer-facing and relationship-building skills, with a consultative approach focused on delivering an excellent customer experience.

Responsibilities

• Provide on-site technical and applications support for AliveDx Autoimmunity solutions.
• Deliver customer demonstrations, product training, and application support.
• Support system installation, IQ/OQ, and implementation activities.
• Troubleshoot technical and application issues, resolving first-line customer inquiries and escalating complex cases as required.
• Perform on-site customer visits, including product investigations and performance qualification support.
• Collaborate with cross-functional teams on technical investigations, risk assessments, and continuous improvement initiatives.
• Contribute to the development of training materials and customer communications.
• Support commercial growth by identifying sales opportunities and maintaining strong customer relationships.
• Ensure all activities comply with GMP, GDP, and applicable regulatory requirements.

Skills

Customer-facing skills

Analytical skills

Troubleshooting abilities

Verbal and written communication

Education

Bachelor's degree in Clinical Laboratory Sciences or equivalent

Tools

CLIA

HIPAA

Safe-Harbor

GMP

Job description

At AliveDx, we empower diagnostic insights, transform patient care, and innovate for life. With over 30-years in in-vitro diagnostics, we put the health of patients first by creating innovative solutions designed for faster diagnostic results. Alba–– our blood bank reagents portfolio–– and MosaiQ®–– one of the first multiplexing and multimodality automated testing platforms––are designed to make labs more efficient and clinical decision-making more effective. Our journey started as Alba Bioscience, and later, Quotient. Today, as AliveDx, we innovate for life.

Field Application Specialist

AliveDx is seeking a Field Application Specialist to join our Commercial & Strategy team based in the UK. This is a full-time & permanent position.

YOUR MISSION

The AliveDx Field Application Specialist is highly skilled on the AliveDx systems and ensure 1st Level support to customers. The Field Application Specialist conducts AliveDx system on site commissioning, operational qualification and customer training. The incumbent conducts her/his role with the goal of achieving and maintaining highest customer satisfaction. The incumbent is also expected support product demonstrations and clinical evaluations if needed.

The position requires knowledge and working experience of autoimmunity testing in laboratory, with expertise in immunofluorescence assay (IFA) testing. The position also requires technical expertise in diagnostic instrument operation and training, applications troubleshooting, a working knowledge of project management principles and the ability to support sales activities.

This position requires on-call duties some up to one weekend per month.

As part of this team, your main responsibilities you will :

• Provide technical and applications support for AliveDx Autoimmunity solutions
• Act as the technical expert and primary liaison for customers and internal stakeholders
• Deliver customer demonstrations, product training, and application support.Support system installation, commissioning, qualification (IQ/OQ), and implementation activities
• Troubleshoot technical and application issues, resolving first-line customer inquiries and escalating complex cases as required.Investigate customer complaints, document findings, and support complaint resolution in compliance with quality and regulatory requirements
• Perform on-site customer visits, including product investigations, retesting activities, and performance qualification support
• Collaborate with cross-functional teams on technical investigations, risk assessments, and continuous improvement initiatives
• Contribute to the development of training materials and customer communications
• Support commercial growth by identifying sales opportunities and maintaining strong customer relationships
• Ensure all activities are conducted in accordance with GMP, GDP, and applicable regulatory requirements.

YOUR COMPETENCIES

• Bachelor's degree in Clinical Laboratory Sciences or equivalent
• Minimum 3 years' work experience as a laboratory technician in autoimmunity testing with expertise in IFA testing
• Experience and/or certification in regulatory environments such as CLIA, HIPAA, Safe-Harbor, GMP
• High degree of technical competence & confidence
• Strong customer-facing and relationship-building skills, with a consultative approach focused on delivering an excellent customer experience
• Excellent analytical and troubleshooting abilities, with a proactive, solution-oriented mindset and a strong sense of urgency
• Effective verbal, written, and presentation skills, combined with the ability to work independently in a dynamic and fast-paced environment.
• Ability to travel - position is field based and requires travelling up to 50% of time, internationally

WHAT WE OFFER

• An exciting opportunity to join a growing company at the forefront of diagnostic innovation
• A supportive and international environment that encourages learning, collaboration, and professional growth
• Flexible working arrangements, where applicable, and a comprehensive range of employee benefits.

As part of our recruitment process, an AI-powered tool may be used to assist in the triage of applications. However, our HR team decides upon any selection or rejection.

AliveDx is an equal opportunity employer and welcomes applications from all qualified individuals regardless of nationality, sex, disability, religion/belief, sexual orientation or age. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on competences, performance and business needs.