Application Specialist

Randstad Digital; Cardiff; On-site; GBP 35,000 - 52,000; Full time

Job summary

Randstad Digital in the UK is seeking a Product Support – Application Specialist to join a central technical team supporting diagnostic laboratory accounts across South Wales. The role is field-based, ideal for Biomedical Scientists or Diagnostics Specialists, delivering proactive and reactive technical support, workflow optimization, and system implementations.

You will work with automated chemistry and immunoassay analyzers, with hands-on installations, training, and cross-functional

Qualifications

• Background in medical diagnostics or clinical laboratory practices (NHS or private).
• Experience operating or troubleshooting automated diagnostic equipment and lab software (LIMS).
• UK driving license and passport required for travel.

Responsibilities

• Implementation & Installation: support new system installations, go-live phases and upgrades.
• User Training: conduct structured training for Biomedical Scientists and lab staff.
• Reactive & Proactive Support: troubleshoot analytical, operational and software issues.
• Workflow Optimisation: evaluate operations, design streamlined workflows and perform analyses.
• Commercial & Technical Collaboration: support demos, tenders and integration consults.

Skills

Customer focus

Interpersonal skills

Problem solving

Mobility

Technical training

Education

Biomedical Science background

Clinical Chemistry/Biochemistry

Tools

LIMS

Job description

We are seeking a dedicated Product Support – Application Specialist to join a central technical team supporting high-profile diagnostic laboratory accounts across the South Wales region. This field-based position is ideal for a Biomedical Scientist, Clinical Specialist, or Diagnostics Support Professional eager to play a pivotal role in delivering both proactive and reactive technical support, workflow optimization, and system implementations.

In this role, you will work with state-of-the-art diagnostic systems, focusing primarily on automated clinical chemistry and immunoassay analyzers, as well as pre- and post-analytical workflow solutions. Full comprehensive training will be provided to help you expand your expertise into advanced Molecular and Tissue Diagnostic solutions.

Key Responsibilities

• Implementation & Installation: Provide hands-on technical support during new system installations, go-live phases, and platform upgrades in hospital and private pathology laboratories.
• User Training: Conduct structured training sessions for Biomedical Scientists and laboratory staff on system operation, software modifications, and routine maintenance.
• Reactive & Proactive Support: Act as a key technical contact to troubleshoot analytical, operational, and software issues efficiently.
• Workflow Optimisation: Consult with laboratory managers to evaluate current operations, design streamlined workflows, and execute analytical reviews.
• Commercial & Technical Collaboration: Support cross-functional teams during product demonstrations, tender responses, and third-party integration consults.

Candidate Requirements

Background & Qualifications

• Industry Experience: Strong background in medical diagnostics, pathology, or clinical laboratory practices (NHS or private sector).
• Technical Proficiency: Proven experience operating, maintaining, or troubleshooting automated diagnostic equipment and laboratory software ("e.g., LIMS").
• Education: Background in Biomedical Science, Clinical Chemistry, Biochemistry, or a related discipline.
• Licensing: Valid UK Driving License and Passport (Essential due to travel requirements).
• Customer Focus: Exceptional interpersonal and communication skills with a track record of building trusted relationships with clinical stakeholders.
• Problem-Solving & Agility: Ability to thrive under pressure, adapt to shifting priorities, and resolve complex technical issues logically.
• Mobility: Willingness to travel across South Wales laboratories regularly, with flexibility for occasional mainland UK travel and overnight stays.