Fibre Installations Engineers

Connect Fibre; Matlock; Hybrid; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Birthday off

Company Pension Contribution

Company Vehicle

Private medical and dental cover

Family Friendly Support Package

Continuous training and career growth

Job summary

Connect Fibre is seeking Installations Engineers to join our team and become experts in full fibre broadband installation. You will be the face of the company, delivering high-quality consultations and building rapport with customers while working in a hybrid model that combines home-based work with occasional office visits.

We provide extensive training, strong career progression, and a supportive environment.

Qualifications

• Experience in installation of full fibre networks and customer facing backgrounds.
• Knowledge of CP08/CP10 standards advantageous.
• Openreach Network experience preferred.
• Ability to survey and resolve complex overhead/underground installations.
• Familiar with civils tasks: in-ground cable, soft digs, permits to work.

Responsibilities

• Be the face of Connect Fibre and deliver best customer experience.
• Install full fibre broadband and perform consultations with customers.
• Build rapport and wow customers with the product.
• Develop strong relationships with colleagues, suppliers and clients.
• Become an expert in our products with comprehensive training.
• Meet company targets and uphold high standards.

Skills

Installation fibre networks

Customer facing

Survey & resolution

CAT & Genny

PIA experience

Communication

Team player

Education

Underground Safety accreditation

Safe working in civils accreditation

Tools

Openreach Network

CAT & Genny tools

Job description

Connect Fibre is an exciting fibre broadband business offering the very latest ‘Full Fibre’ broadband to homes across the nation. With speeds of 2000 Mbps, new Wi-Fi 7 technology, exceptional customer service, and costing no more than current internet packages, customer growth is expected to be exponential. With a Trustpilot score of 4.8/5, our product sells itself!

We now seek dynamic, ambitious individuals to join our Installations Team.

The Role

You will play a pivotal role in our mission to give the UK faultless broadband with unprecedented speeds. We have a revolutionary, premium, future‑proof product that is fairer, faster and flawless for our customer.

• Be the face of Connect Fibre.
• Play a key role in giving the best customer experience and installation of full fibre broadband.
• Deliver Broadband consultations to customers.
• As an ambassador, you will build a rapport for customers and ‘wow them’ with our product.
• Build strong relationships with colleagues, suppliers, and clients.
• Become expert in our products (excellent training given).
• Build trust and best practice and customer service.
• Meet our high standards and company targets.

The Candidate

We’re looking for Installations Engineers who want to become experts in their field. Useful backgrounds include: Experience in installation of full fibre networks, experience with fibre build and customer facing backgrounds.

• Experience with the Openreach Network
• Able to survey and resolve complex overhead and underground installations.
• Knowledge and experience of civils related tasks involving direct in ground cable, soft digs and permits to work.
• Experience in tracking of copper cables using a C.A.T & Genny
• At least one year’s PIA experience
• Knowledge of the network standards set out in CP08 and CP10 advantageous.
• You will be astute, confident, professional, polite, happy working individually and in a team.
• Excellent communication and problem-solving skills.

*Candidates should be located with a maximum of 45 minutes’ drive from Matlock*

Required Accreditations:

• SA002 - Underground Safety
• SA006 - Safe working in civils

(Any further PIA accreditations will be highly beneficial and help you application.)

The Rewards

• Salary: £32,000 per annum
• Birthday off
• Company Pension Contribution
• Company Vehicle
• Private medical and dental cover
• Family Friendly Support Package
• Continuous internal and external training with long-term career prospects

Connect Fibre offers excellent team and business building opportunities. Please see www.connectfibre.co.uk for more information on our exciting new business!

(Connect Fibre operates a hybrid working model with main emphasis on home working with occasional visits to company office locations. Candidates must be a UK resident with citizenship or indefinite leave to remain and are required to undertake a basic DBS check.)