Network Installation Engineer

Wessex Internet; Blandford Forum; Hybrid; GBP 34,000 - 37,000; Full time

Benefits offered by this job

Salary 34k-37k

Holiday 25 days + BH

Private medical & life assurance

Cycle to Work

Tech purchase schemes

Staff broadband discount

Discounts

Team socials

Career development

Job summary

Wessex Internet is seeking a Network Installation Engineer to install full-fibre connections for residential and business customers across the South West, delivering reliable, high-speed service.

You’ll work on both Legacy and XGS networks, diagnose faults, complete installations at customer premises and masts, maintain accurate records, and collaborate with the wider engineering and customer service teams to keep customers connected and satisfied.

Qualifications

• Experience as Installation Engineer in fibre/telecoms or similar.
• Strong fault-finding and customer service skills.
• Excellent communication and ability to represent the business on customer premises.
• Confident working independently and within a team.
• Experience working at height and external installations; relevant certifications are advantageous.
• UK driving licence held for 12 months+.

Responsibilities

• Install full-fibre connections for residential and business customers, including final connections.
• Diagnose and resolve service issues across Legacy and XGS networks.
• Complete failed installations and maintenance within agreed timescales and to a high standard.
• Work at height, including installations on customer properties and masts.
• Maintain accurate records of installations and daily activities for fibre network info.
• Collaborate with engineering and customer service teams to keep customers connected.

Skills

Fault-finding

Customer communication

Independent working

Organisational skills

Health & Safety awareness

Education

UK driving licence

Tools

PIA

NRSWA

IPAF

Job description

We’re growing our Connections team and are looking for a Network Installation Engineer to join us in keeping our customers connected to our full-fibre network.

At Wessex Internet, we design, build and operate our own full-fibre network across rural communities in the South West. As an Installation Engineer, you’ll play an important role in delivering that network directly to our customers, installing new connections, resolving service issues and making sure customers receive the reliable, high-speed service they’ve invested in.

This is a hands‑on engineering role where no two days are necessarily the same. You’ll work across both our Legacy and XGS networks, carrying out installations, diagnosing faults and completing minor network works. You’ll also work closely with our Customer Service and wider engineering teams to make sure issues are resolved quickly and customers stay connected.

What you’ll get as a Network Installation Engineer:

• A salary between £34,000 - £37,000, dependent on experience.
• 25 days holiday + bank holidays, with the option to buy/sell up to 5 days.
• Private medical insurance & life assurance.
• Cycle to Work & Tech purchase schemes.
• Enhanced family leave policies.
• Staff broadband discount of 75%.
• High street discounts on 100+ brands.
• Summer & Christmas team socials.
• Career development opportunities – whether you want to lead a team or develop new skills, we’ll support your growth in our fast-moving business.

What you'll be doing as a Network Installation Engineer at Wessex Internet:

• Install full-fibre connections for residential and business customers, including final connections and minor network works.
• Diagnose and resolve service issues across our Legacy and XGS networks to keep customers connected.
• Complete failed installations and maintenance work within agreed timescales and to a high standard.
• Work at height, including installing equipment on customer properties and masts.
• Maintain accurate records of installations, network adjustments and daily activities to keep our fibre network information up to date.
• Work independently and as part of the wider engineering team, meeting company targets, KPIs and Health & Safety requirements.

What we're looking for from our next Network Installation Engineer:

• Proven experience as an Installation Engineer, ideally within fibre, telecommunications, broadband or a similar technical environment.
• Strong technical and fault-finding skills, with experience diagnosing and resolving customer connection issues.
• Excellent communication and customer service skills, with the ability to represent the business professionally when working on customer premises.
• Confident working independently and as part of an engineering team, with strong organisational and problem-solving skills.
• Experience working at height and carrying out external installations; relevant certified training would be advantageous.
• A full UK driving licence held for at least 12 months. PIA, NRSWA and IPAF qualifications would be advantageous.