Faster Diagnostic Navigator - Non-Clinical (GI Cancer)

Oxford University Hospitals NHS Foundation Trust; Oxford; On-site; GBP 26,000 - 30,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust is seeking a Band 4 Non-clinical (administrative) Navigator to support patients referred with suspected GI cancer within the Urgent Suspected Cancer GI Team. You will track patients from referral through to diagnosis, coordinate referrals, triage, and book clinic appointments.

You will be a key contact for patients, respond to queries, liaise with primary and secondary care teams, and work closely with the admin and nursing staff to deliver a

Qualifications

• Previous experience of working in NHS/social care
• Knowledge of Trust's IT systems such as EPR/infoflex/CRIS
• Knowledge of cancer diagnostic pathways

Responsibilities

• Triage incoming calls and emails from patients using protocols and initiate appropriate responses.
• Coordinate transitions of care between service teams internally, or back to the referring GP.
• Attend the daily directorate/specialty cancer meetings.
• Provide basic telephone advice where appropriate and signpost other sources of support.
• Monitor, audit, and report on response times for access to specialist review.
• Support information prescription delivery in consultation with health professionals and according to any agreed information pathways, including printing of information.
• Signpost to a range of agreed information and support resources.
• Collaborate and work closely with local providers of validated and high-quality information resources, and user groups.
• Evaluate the range of channels used to provide information resources and review, with all stakeholders, the need for further developments.
• Track patients through pathways and elevate delays to clinical/non -clinical staff.
• Make pre planned outbound telephone calls to patients under the guidance of the registered practitioner.
• Have an awareness of the impact of 'bad news' when given a life threatening/life changing diagnosis for some patients which can be distressing.
• Inform patients and carers who and how to make contact with when they feel that their condition or needs have changed, as appropriate including what to do out of hours. Support and coordination of the Faster diagnostic service.

Job description

Oxford University Hospitals NHS Foundation Trust is seeking a Band 4 Non-clinical (administrative) Navigator to support patients referred with suspected GI cancer within the Urgent Suspected Cancer GI Team. You will track patients from referral through to diagnosis, coordinate referrals, triage, and book clinic appointments.

You will be a key contact for patients, respond to queries, liaise with primary and secondary care teams, and work closely with the admin and nursing staff to deliver a