Faster Diagnostics Non-Clinical Navigator

Oxford University Hospitals; Oxford; On-site; GBP 23,000 - 29,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust is seeking a Band Non-clinical (administrative) Navigator to support patients referred with suspected GI cancer. You will track patients from referral through to diagnosis, coordinate referrals, triage, and book clinic appointments as part of the Faster Diagnosis Standard pathway.

Working closely with the GI team and nursing staff, you will respond to patient queries, act as a first point of contact, and liaise with primary and secondary care

Qualifications

• Experience in NHS administrative roles preferred.
• Strong organisational and communication skills.
• Ability to liaise with multiple teams.

Responsibilities

• Track patients from referral through to diagnosis and coordinate referrals, triage, and booking of clinic appointments.
• Provide a point of contact for patients and respond to queries or redirect to clinical staff as appropriate.
• Liaise with healthcare professionals across primary and secondary care and work closely with the administrative and nursing team.

Job description

Job overview

The Urgent Suspected Cancer GI Team is seeking an enthusiastic Band Non-clinical (administrative) Navigator to join the team, supporting patients referred with suspected GI cancer. The team supports Faster Diagnosis Standard to promote earlier diagnosis of or to rule out cancer. This is an exciting opportunity to contribute to the development of a new role within the gastroenterology and endoscopy diagnostic pathway.

In this role, you will be responsible for tracking patients from referral through to diagnosis, coordinating referrals, triaging, and booking clinic appointments. You will be a point of contact for the patient and respond to queries and concerns or redirect to the clinical staff as appropriate. You will play a key role in liaising with healthcare professionals across primary and secondary care and working very closely with the current administrative and nursing team.

Main duties of the job

NHS England has developed a programme to establish a Faster Diagnosis Standard to promote earlier diagnosis of or to rule out cancer. Best practice time pathways have been developed to meet the FDS with the aim of shortening cancer diagnosis pathways.

This role will work as part of the FDS team, under the guidance and supervision of the FDS leads and the GI Nurse Practitioners, to enable and support patients who are on the Faster Diagnostic (FDS) pathway. The navigator will be able to access resources and services which will help patients to a more efficient and speedy diagnosis of cancer or benign disease.

The post holder has responsibility under supervision to provide a professional, comprehensive, and efficient administrative service, which is effectively delivered to all patients in line with the Faster Diagnostic Service guidance.

Working for our organisation

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

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