Cancer Pathway Navigator - Patient Care & Coordination

University Hospital Southampton NHS Trust; Southampton; On-site; GBP 24,000 - 30,000; Part time

Job summary

University Hospital Southampton NHS Trust in Southampton is seeking a Patient Pathway Navigator to support cancer pathways, coordinate diagnostic investigations, and communicate with patients and families about upcoming appointments.

The post involves working closely with Upper GI CNS teams, escalating operational issues, maintaining timely pathways, and helping to improve 28-day faster diagnosis and 62-day referral-to-treatment standards.

Qualifications

• Experience in administrative roles to vocational level 3 or equivalent.
• Good grounding in medical terminology and NHS workflow.
• Experience in an NHS setting with knowledge of cancer pathways is desirable.
• Experience in a pathway coordination/navigation role or similar.

Responsibilities

• Navigate and chase diagnostic investigations and appointments within time frames.
• Act as first point of contact for patient queries regarding cancer pathways.
• Communicate with patients and families about upcoming appointments and next steps.
• Be knowledgeable on cancer waiting time standards and ensure timed pathways.
• Assist MDT coordinators and prepare/record outcomes for cancer pathway patients.
• Attend weekly MDT meetings and help with actions where required.
• Develop and maintain admin systems to support the cancer team.
• Review waiting times and escalate delays or bottlenecks.

Skills

Administrative experience

Diploma level 4 equivalent

Medical terminology grounding

NHS setting experience

Pathway coordination/navigation

Education

Vocational Level 3 or equivalent

Diploma Level 4 or equivalent

Tools

Hospital computerised patient systems

Job description

University Hospital Southampton NHS Trust in Southampton is seeking a Patient Pathway Navigator to support cancer pathways, coordinate diagnostic investigations, and communicate with patients and families about upcoming appointments.

The post involves working closely with Upper GI CNS teams, escalating operational issues, maintaining timely pathways, and helping to improve 28-day faster diagnosis and 62-day referral-to-treatment standards.