Fast-Track Sales Representative - London Gatwick Airport

No.1 Lounges; Limefield; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading airport service provider is seeking a Fast-Track Sales Representative for Gatwick Airport. The role involves managing the Premium Security Experience while providing excellent customer service and engaging with passengers. Candidates should have prior sales and customer service experience, strong communication skills, and a passion for hospitality. Benefits include a healthcare scheme and employee rewards.

Benefits

Company cash-back healthcare scheme

Complimentary staff parking

Complimentary staff meal

Discounted Gym Memberships

Employee of the Month Reward

Qualifications

• Previous sales and customer service experience essential.
• Ability to use devices such as an iPad and PDQ machines is essential.
• Enjoy engaging with customers in a hospitality setting.

Responsibilities

• Welcome guests to the Premium Security experience.
• Assist guests through security quickly and efficiently.
• Upsell the No1 Lounges brands to passengers.

Skills

Previous sales experience

Customer service experience

Good command of the English language

Engaging with customers

Tools

iPad

PDQ machines

Job description

Overview

No1 Lounges\' premium pre-flight experience provides an express security opportunity to enjoy a quick and efficient journey through airport security. Premium Security also offers passengers a space to sit and relax in comfort while waiting for their party to arrive. As a Fast-Track Sales Representative you will work together as a team to manage the Fast-Track Security Experience at Gatwick Airport. You deliver excellent service and champion the guest experience. You are a brand ambassador for No.1 Lounges and engage with each guest to deliver a great experience every time.

Responsibilities

• Provide a friendly welcome to the Premium Security experience.
• Assist guests making their way through security quickly and efficiently.
• Process pre-bookings on arrival at Premium Security.
• Circulate the check-in areas and concourse to engage with passengers and sell the premium security experience to all passengers.
• Upsell the No1 Lounges brands to passengers who do not have pre-booked lounge access.
• To conduct daily cashing-up and reconciliation.
• To work closely with airport security teams.
• To be the face of No1 Lounges and all operations within Gatwick Airport.
• Deliver excellent customer service with an in-depth knowledge of our products & services.
• Follow all No.1 company policies and procedures.
• Completing end of shift reconciliation and billing (as appropriate).
• Informing your Team Leader and/or Assistant Lounge Manager of any Health and Safety issues during your shift.
• Action any new company updates and/or training in a timely manner.
• Assisting with any ad-hoc duties when required.
• Always being organized and prepared.
• Engage with every guest - be ready to go the extra mile, each guest deserves a hello, goodbye and a smile!
• Shift pattern: two early shifts, two late shifts then two days off.
• Previous sales experience essential.
• Previous customer service experience essential.
• Ability to use and operate devices such as an iPad and PDQ machines is essential.
• Enjoy engaging with customers; previous experience in customer service role an advantage.
• Good command of the English language - written and spoken.
• Previous experience in a similar position and/or experience of shift work an advantage.
• Computer literacy or familiarity with reception and electronic payment handling desirable.
• An interest in the travel hospitality sector.
• Speaking additional languages is useful but not essential.
• 28 days paid holiday annually.

Benefits

• Company cash-back healthcare scheme, which means you can claim back the cost of care such as dental, optical and therapy treatments.
• Complimentary staff parking provided at the airport whilst you are on shift.
• Complimentary staff meal during your shift.
• 5 complimentary lounge visits each year.
• Discounted Gym Memberships, all you need to do it check which gyms offer discounts in your local area.
• Access to Touchdown Website for discounted holidays/flights and cruises.
• 25% discount for lounge visits for your friends and family.
• Employee of the Month Reward & Recognition schemes - the chance for your hard work and dedication to be awarded with a £50 voucher every month.
• 24 hour confidential employee assistant programme, which supports our employees with personal problems and/or work-related problems that may impact their job performance, health, mental and emotional well-being.
• Workplace Pension Scheme with Aviva which you will be automatically enrolled into if you are between the age of 22 and the state pension age.