Fast-Paced Customer Service & Scheduling Coordinator (9‑Month Contract)

Confidential; England; Presencial; GBP 16.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

On-site parking

Descripción de la vacante

Confidential is recruiting a Customer Service Coordinator for a maternity cover of approximately 9 months. The role is fast-paced with full training and operates Monday to Friday, 8:30am–5:30pm, with on-site parking.

Key requirements include a full UK driving licence with access to a vehicle, and availability to start within two weeks. The position involves coordinating requests, updating systems, and delivering excellent customer service within a supportive team environment.

Formación

• Previous experience in a customer service, scheduling, coordination, or administration role.
• Strong organisational and planning skills, with the ability to manage and prioritise workloads effectively.
• Comfortable working in a busy, fast-paced environment.
• Professional and confident telephone manner.
• Excellent communication and customer service skills.
• Good working knowledge of Microsoft Office, including Excel and Outlook.

Responsabilidades

• Acting as the first point of contact for customers via telephone and email.
• Monitoring and updating internal systems to ensure all requests and tasks are managed accurately and efficiently.
• Coordinating and allocating requests to the appropriate teams and departments.
• Prioritising urgent requests and ensuring they are dealt with in a timely manner.
• Liaising with internal colleagues and external contacts to ensure a high level of customer service is maintained.
• Monitoring progress and providing updates to customers where required.
• Maintaining accurate records and ensuring information is kept up to date.

Conocimientos

Customer service

Scheduling

Administration

Telephone etiquette

Herramientas

Microsoft Office

Excel

Outlook

Descripción del empleo

Confidential is recruiting a Customer Service Coordinator for a maternity cover of approximately 9 months. The role is fast-paced with full training and operates Monday to Friday, 8:30am–5:30pm, with on-site parking.

Key requirements include a full UK driving licence with access to a vehicle, and availability to start within two weeks. The position involves coordinating requests, updating systems, and delivering excellent customer service within a supportive team environment.