Temporary Customer Service Coordinator

Red Door Recruitment; Redbourn; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

On-site parking

Job summary

Red Door Recruitment is seeking a Customer Service Coordinator to join a busy team on a maternity cover contract for approximately 9 months. The role is fast-paced with full training and a supportive environment. The position operates Monday to Friday, 8:30am–5:30pm, on-site with parking.

Key duties include handling customer inquiries by phone and email, coordinating tasks across teams, and keeping records up to date. Requires MS Office skills and a professional telephone manner.

Qualifications

• Previous experience in a customer service, scheduling, coordination, or administration role.
• Strong organisational and planning skills, with the ability to manage and prioritise workloads effectively.
• Comfortable working in a busy, fast-paced environment.
• Professional and confident telephone manner.
• Excellent communication and customer service skills.
• Good working knowledge of Microsoft Office, including Excel and Outlook.

Responsibilities

• Acting as the first point of contact for customers via telephone and email.
• Monitoring and updating internal systems to manage requests accurately.
• Coordinating and allocating requests to the appropriate teams.
• Prioritising urgent requests and ensuring timely resolution.
• Liaising with internal colleagues and external contacts to maintain high service.
• Monitoring progress and providing updates to customers.
• Maintaining accurate records and keeping information up to date.

Skills

Customer service

Scheduling

Administration

Organisational skills

Microsoft Office

Excel

Outlook

Telephone manner

Job description

We are currently recruiting for a Customer Service Coordinator to join a busy and friendly team on a maternity cover contract for approximately 9 months.

This is a fast-paced and varied role that offers full training and the opportunity to work within a supportive team environment.

• £14.35 per hour
• Monday to Friday, 8:30am to 5:30pm
• On-site parking available
• Must be available to start within the next two weeks
• A full UK driving licence and access to your own vehicle is essential

Key Responsibilities

• Acting as the first point of contact for customers via telephone and email
• Monitoring and updating internal systems to ensure all requests and tasks are managed accurately and efficiently
• Coordinating and allocating requests to the appropriate teams and departments
• Prioritising urgent requests and ensuring they are dealt with in a timely manner
• Liaising with internal colleagues and external contacts to ensure a high level of customer service is maintained
• Monitoring progress and providing updates to customers where required
• Maintaining accurate records and ensuring information is kept up to date

Skills & Experience Required

• Previous experience in a customer service, scheduling, coordination, or administration role
• Strong organisational and planning skills, with the ability to manage and prioritise workloads effectively
• Comfortable working in a busy, fast-paced environment
• Professional and confident telephone manner
• Excellent communication and customer service skills
• Good working knowledge of Microsoft Office, including Excel and Outlook

This is an excellent opportunity for someone who enjoys problem-solving, coordinating multiple tasks, and delivering excellent customer service within a collaborative team environment.

Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.

Please note due to the number of applications we often receive; only shortlisted applicants will be contacted