Customer Service Coordinator — 9-Month Maternity Cover

Red Door Recruitment; Redbourn; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

On-site parking

Job summary

Red Door Recruitment is seeking a Customer Service Coordinator to join a busy team on a maternity cover contract for approximately 9 months. The role is fast-paced with full training and a supportive environment. The position operates Monday to Friday, 8:30am–5:30pm, on-site with parking.

Key duties include handling customer inquiries by phone and email, coordinating tasks across teams, and keeping records up to date. Requires MS Office skills and a professional telephone manner.

Qualifications

• Previous experience in a customer service, scheduling, coordination, or administration role.
• Strong organisational and planning skills, with the ability to manage and prioritise workloads effectively.
• Comfortable working in a busy, fast-paced environment.
• Professional and confident telephone manner.
• Excellent communication and customer service skills.
• Good working knowledge of Microsoft Office, including Excel and Outlook.

Responsibilities

• Acting as the first point of contact for customers via telephone and email.
• Monitoring and updating internal systems to manage requests accurately.
• Coordinating and allocating requests to the appropriate teams.
• Prioritising urgent requests and ensuring timely resolution.
• Liaising with internal colleagues and external contacts to maintain high service.
• Monitoring progress and providing updates to customers.
• Maintaining accurate records and keeping information up to date.

Skills

Customer service

Scheduling

Administration

Organisational skills

Microsoft Office

Excel

Outlook

Telephone manner

Job description

Red Door Recruitment is seeking a Customer Service Coordinator to join a busy team on a maternity cover contract for approximately 9 months. The role is fast-paced with full training and a supportive environment. The position operates Monday to Friday, 8:30am–5:30pm, on-site with parking.

Key duties include handling customer inquiries by phone and email, coordinating tasks across teams, and keeping records up to date. Requires MS Office skills and a professional telephone manner.