Fast-Paced Café Specialist

Marks and Spencer; Carlisle; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer in Carlisle is seeking a Cafe Customer Assistant to join the team in a fast-paced cafe setting. You will take and fulfil orders, recommend food and drinks, and help maintain high standards of service while staying calm under pressure.

Digital tools will be used to process orders efficiently, with a focus on meeting customer needs and delivering five-star service across busy periods. Teamwork and flexibility are essential to succeed in this role.

Qualifications

• Hands-on, high-pressure role requiring calm under pressure and the ability to deliver warm, five-star service.
• Brand ambassador who helps customers with recommendations and orders.
• Must be digitally confident and able to use tools to take and fulfil orders quickly.
• Strong emphasis on teamwork and flexibility to adapt to changing pace and demands.

Responsibilities

• Make great food and drink recommendations to customers.
• Ensure the café operates smoothly, even during peak periods.
• Take and fulfil orders quickly using digital tools.
• Maintain impeccable food safety standards while handling orders and queues.
• Work with colleagues to deliver five-star service in a fast-paced environment.

Skills

Customer service

Fast-paced environment

Digital tools proficiency

Teamwork

Job description

Marks & Spencer in Carlisle is seeking a Cafe Customer Assistant to join the team in a fast-paced cafe setting. You will take and fulfil orders, recommend food and drinks, and help maintain high standards of service while staying calm under pressure.

Digital tools will be used to process orders efficiently, with a focus on meeting customer needs and delivering five-star service across busy periods. Teamwork and flexibility are essential to succeed in this role.