Holiday Café Assistant - Fast-Paced, Five-Star Service

Marks and Spencer; Lancaster; On-site; GBP 12,000 - 17,000; Part time

Job summary

Marks & Spencer is seeking an Operations Assistant for our store cafe. You will be a brand ambassador delivering high-quality food and drink, handling orders quickly, and supporting a high-performance team.

The role requires flexibility, teamwork and the ability to work in a busy, customer-focused environment with strong food safety practices. Digital tools will be used to take orders and keep customers satisfied.

Qualifications

• Excellent customer service in a fast-paced cafe setting.
• Ability to stay calm under pressure while handling peak periods.
• Comfort with using digital tools to take and fulfil orders.

Responsibilities

• Deliver five-star service in a high-pressure cafe environment.
• Take and fulfil orders accurately and efficiently using digital tools.
• Maintain food safety standards and manage queues to keep customers moving.

Skills

Customer service

Calm under pressure

Digital tools

Tools

POS system

Job description

Marks & Spencer is seeking an Operations Assistant for our store cafe. You will be a brand ambassador delivering high-quality food and drink, handling orders quickly, and supporting a high-performance team.

The role requires flexibility, teamwork and the ability to work in a busy, customer-focused environment with strong food safety practices. Digital tools will be used to take orders and keep customers satisfied.