Fast-Paced Café Customer Assistant — Five-Star Service

Marks and Spencer; Newcastle-under-Lyme; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer in Newcastle-under-Lyme is hiring a Cafe Customer Assistant to join our in-store M&S Café team. This role is hands-on, high-pressure, and focused on delivering warm, five-star service as customers visit the café for food and drinks.

You'll be a brand ambassador, using digital tools to take and fulfil orders quickly, maintaining impeccable food safety standards, and supporting colleagues to keep the café running smoothly, even during peak times. Flexibility is essential.

Qualifications

• Ability to work in a fast-paced, high-pressure café environment.
• Brand ambassador with warm, five-star service.
• Comfort with using digital tools to take and fulfil orders.

Responsibilities

• Take and fulfil orders quickly using digital tools.
• Maintain food safety standards while managing orders and queues.
• Deliver five-star service and recommend food and drinks.
• Work with store colleagues to ensure smooth café operation.
• Be flexible to work where needed with pace.

Skills

Digitally confident

Customer service

Teamwork

Job description

Marks & Spencer in Newcastle-under-Lyme is hiring a Cafe Customer Assistant to join our in-store M&S Café team. This role is hands-on, high-pressure, and focused on delivering warm, five-star service as customers visit the café for food and drinks.

You'll be a brand ambassador, using digital tools to take and fulfil orders quickly, maintaining impeccable food safety standards, and supporting colleagues to keep the café running smoothly, even during peak times. Flexibility is essential.