Fast-Paced Café Associate: Five-Star Service

Marks and Spencer; Warrington; On-site; GBP 12,398,000 - 15,154,000; Full time

Job summary

Marks and Spencer Café in-store roles require energetic staff who can deliver warm, five-star service even at busy times. The Administration Assistant will handle order taking, assist customers, and work as part of a tight-knit team to keep the café running smoothly.

The role emphasizes digital tool use, speed, accuracy, and strong customer interaction to maintain excellent service levels in a fast-paced retail environment.

Qualifications

• Must be digitally confident and able to use order-taking tools.
• Deliver warm, five-star service in a high-pressure café environment.
• Support customers with menu guidance and efficient service.

Responsibilities

• Take and fulfil café orders quickly using POS and other tools.
• Maintain clean, inviting café area while managing queues and orders.
• Recommend food and drinks to customers to enhance the experience.
• Assist teammates to ensure smooth operation during peak times.

Skills

Customer service

Digital literacy

Teamwork

Calm under pressure

Tools

POS systems

Job description

Marks and Spencer Café in-store roles require energetic staff who can deliver warm, five-star service even at busy times. The Administration Assistant will handle order taking, assist customers, and work as part of a tight-knit team to keep the café running smoothly.

The role emphasizes digital tool use, speed, accuracy, and strong customer interaction to maintain excellent service levels in a fast-paced retail environment.