Family Hub Service Administrator - Frontline Support

BARNARDO'S; Peterborough; On-site; GBP 25,000 - 26,000; Full time

Benefits offered by this job

Buy Your Leave

Sick pay from day 1

Cycle to work scheme

Season ticket loans

20% discount at Barnardo's stores

Health cash plan

Employee assistance program

Learning and Development

Job summary

Barnardo's in Peterborough is seeking a Service Administrator to act as the first contact for families and partner agencies. The post involves working across multiple Family Hub sites to support children and families with excellent service delivery.

The role requires strong customer service and communication skills, with flexibility to move between hubs as needed. Permanent contract, 36.25 hours/week, salary £25,391–£26,164. Closing date 27 September 2026.

Qualifications

• Excellent customer service and communication skills essential.
• Staff work flexibly across all Family Hub sites.
• Role supports children and families within Peterborough’s Family Hub network.

Responsibilities

• Be the first point of contact for families, visitors and partner agencies.
• Deliver services across Peterborough’s Family Hub sites.
• Contribute to the effective delivery of services to children and families.

Skills

Customer service

Communication

Flexibility

Job description

Barnardo's in Peterborough is seeking a Service Administrator to act as the first contact for families and partner agencies. The post involves working across multiple Family Hub sites to support children and families with excellent service delivery.

The role requires strong customer service and communication skills, with flexibility to move between hubs as needed. Permanent contract, 36.25 hours/week, salary £25,391–£26,164. Closing date 27 September 2026.