Falls Responder (Worcestershire)

Platform Housing Group; Worcester; Remote; GBP 20,000 - 23,000; Part time

Benefits offered by this job

Annual leave

Pension contributions

Health Cash Plan

Medicash membership

Learning and Development

EV salary sacrifice

Employee discounts

Job summary

Platform Housing Group is seeking a Falls Responders to operate from home across Worcestershire, handling on-call calls for fall and no-injury incidents. You will be the first contact, use assistive equipment, and provide minor aftercare as part of a NHS-contracted service.

The role is fixed-term until 31 May 2027, requires 20 hours/week on an on-call rota with 12-hour shifts and 24/7 coverage. Driving licence and DBS checks are prerequisites.

Qualifications

• You will be a confident and capable communicator, demonstrating empathy and patience when dealing with customers who may be distressed.
• The ability to risk assess situations and mitigate problems where possible.
• Experience of working in a care giving or supporting role would be preferred.
• A professional, friendly, empathetic manner, demonstrating patience and understanding to the needs of the customer.
• Due to the nature of the role a full driving license and access to a vehicle will be essential.
• All offers are subject to the successful candidate passing an enhanced DBS prior to starting employment.

Responsibilities

• Respond to falls alerts, attend incidents, and manage each call through to resolution.
• During each 12-hour on-call shift you will be expected to respond to falls alerts and work a minimum of 4 hours per shift; the post has 20 hours per week.
• Work on an on-call rota with 12-hour shifts across a 3-week period.

Job description

Salary: £13.45 per hour + £7,007 annually for on call payment + car allowance

Location: Worcestershire

Basis: Fixed term until 31st May 2027, part time working on an on-call rota

We're looking for someone to join us and help make a real difference! Could that person be you?

Our Falls Response Service operates across Worcestershire and our dedicated team provides an On Call Service responding to non-injured people who have fallen at home. We are contracted by the NHS to provide this service.

You will be providing a valuable service to people and communities within Worcestershire. You will be the first point of contact for all “fall and no response calls” from Alarm Monitoring Centre operators where no injury to the person is suspected.

You will be working from the comfort of your own home and respond to calls directed to you, working as part of a team you will attend the residence of our customers and use specialist equipment to help lift them and provide any minor aftercare required.

This role is on a fixed-term contract until 31st May 2027.

What are the shift patterns for this role?

This role operates on an on‑call basis, with Falls Responders covering 12‑hour on‑call shifts as part of a planned rota. Over a 3-week period, you will have 14 on-call shifts.

During each 12‑hour on‑call shift you will be expected to respond to falls alerts, attend incidents, and manage each call through to resolution. While on call, you will work a minimum of 4 hours per shift, although this may be more depending on service demand. The contractual hours for this post are 20 hours per week.

You will be paid your hourly rate for all time spent actively working and will also receive an on‑call payment for the period you are on call.

A high degree of flexibility is required, as the on‑call rota provides 24‑hour cover, Monday to Sunday, including evenings, overnight periods, weekends, and bank holidays.

What are some things that we need from you?

• You will be a confident and capable communicator, demonstrating empathy and patience when dealing with customers who may be distressed.
• The ability to risk assess situations and mitigate problems where possible.
• Experience of working in a care giving or supporting role would be preferred.
• A professional, friendly, empathetic manner, demonstrating patience and understanding to the needs of the customer.
• Due to the nature of the role a full driving license and access to a vehicle will be essential.
• All offers are subject to the successful candidate passing an enhanced DBS prior to starting employment

What are some of our excellent benefits?

• Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
• Family friendly policiesincluding generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave
• Medicash membership for all employees which includes access to an employee assistanceprogramme, discounted gym membership and exclusive discounts
• Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapiesand more
• Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)
• Learning and Development opportunities
• Salary sacrifice electric vehicle scheme
• Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers