Emergency Call Taker - Full-time - Otterbourne

South Central Ambulance Service NHS Foundation Trust; Winchester; On-site; GBP 18,000 - 30,000; Full time

Benefits offered by this job

NHS Benefits

27–33 days annual leave (pro rata)

NHS pension

Free parking

Employee Assistance Programme

Full-time & part-time shifts

Job summary

South Central Ambulance Service NHS Foundation Trust is seeking an Emergency Call Taker to be the first calm, compassionate voice for callers in emergencies. You will ask key questions, provide reassurance, and support callers through critical moments.

Based on-site at Otterbourne, Hampshire, training begins Jan 2027. Roles include full-time and part-time shifts with NHS benefits, parking, and flexible working considerations where possible.

Qualifications

• Must be 18+.
• Right to work in the UK (no visa sponsorship available).
• Training courses available from January 2027 onwards.

Responsibilities

• Be the first point of contact for callers in emergencies, staying calm and focused under pressure.
• Ask the right questions, provide reassurance, and guide callers through critical situations.
• Coordinate life-saving emergency responses and support callers through high-stress moments.

Skills

Compassion

Confidence

Clear communication

Resilience

Help others

Job description

Emergency Call Taker - Make a Difference When It Matters Most

A child is trapped beneath a fallen tree. Someone suddenly collapses and stops breathing. There’s been a serious road traffic collision. A caller is standing on a bridge, overwhelmed and in crisis. In moments like these, people dial 999. As an Emergency Call Taker, you will often be the very first person a caller speaks to in some of the most difficult moments of their life. Your calmness, compassion, and ability to think clearly under pressure can make a real difference. Can you stay focused when others are distressed? Can you ask the right questions, provide reassurance, and support callers through critical situations? If so, this could be the role for you. No two calls are ever the same. One moment you may be helping coordinate a life-saving emergency response, and the next you could be supporting a new parent through the safe arrival of their baby. This is a fast-paced, challenging, and highly rewarding role where you will be part of a team dedicated to helping people when they need it most. This role is based on-site and does not support remote working. You will need to work from our Emergency Operations Centre in Otterbourne, Hampshire.

• Based is Southern House HQ - Otterbourne
• Must be 18+
• Right to work in the UK (no visa sponsorship available)
• Training courses available from January 2027 onwards

You Don’t Need Medical Experience - Just

• Compassion
• Confidence
• Clear communication
• Resilience (requires resilience and emotional awareness throughout the shift)
• A genuine desire to help others

Please do review the job description and person specification for full details and requirements for the role.

Why You’ll Love Working with Us

Starting at £13.17 per hour, plus generous NHS pay enhancements:

• +35% uplift (up to £17.78/hr): Saturdays & weekday nights
• +69% uplift (up to £22.26/hr): Sundays & bank holidays

And of course — the full package of NHS benefits, including:

• 27-33 days annual leave (pro rata)
• NHS pension
• Huge national discounts (retail, travel, leisure, tech & more)
• Free parking
• Employee Assistance Programme
• Full-time & part-time shifts available

This is your chance to build an NHS career with real progression and stability. Flexible working requests will be considered in line with business requirements.