Emergency Call Taker - Part-time - Otterbourne

South Central Ambulance Service NHS Foundation Trust; Winchester; Vor Ort; GBP 18.000 - 31.000; Vollzeit

Benefits dieser Stelle

NHS benefits

27–33 days annual leave (pro rata)

Free parking

Employee Assistance Programme

Training from January 2027

Zusammenfassung

South Central Ambulance Service NHS Foundation Trust seeks an Emergency Call Taker to be the calm, confident voice for callers in life‑and‑death moments. You will work from the Emergency Operations Centre in Otterbourne, Hampshire, handling 999 calls and coordinating urgent responses with compassion under pressure.

This on‑site role offers NHS benefits and a clear progression path, with training courses starting January 2027. Applicants must be 18+ and have the right to work in the UK.

Qualifikationen

• Must be 18+ years old.
• Right to work in the UK (no visa sponsorship available).
• Training courses available from January 2027 onwards.

Aufgaben

• Be the first point of contact for 999 callers.
• Provide reassurance, gather essential information, and assess urgency.
• Coordinate emergency response teams and dispatch help as required.
• Stay calm and focused while handling distressing situations.

Kenntnisse

Compassion

Confidence

Clear communication

Resilience

Help others

Jobbeschreibung

Emergency Call Taker - Make a Difference When It Matters Most

A child is trapped beneath a fallen tree. Someone suddenly collapses and stops breathing. There’s been a serious road traffic collision. A caller is standing on a bridge, overwhelmed and in crisis. In moments like these, people dial 999. As an Emergency Call Taker, you will often be the very first person a caller speaks to in some of the most difficult moments of their life. Your calmness, compassion, and ability to think clearly under pressure can make a real difference. Can you stay focused when others are distressed? Can you ask the right questions, provide reassurance, and support callers through critical situations? If so, this could be the role for you. No two calls are ever the same. One moment you may be helping coordinate a life-saving emergency response, and the next you could be supporting a new parent through the safe arrival of their baby. This is a fast-paced, challenging, and highly rewarding role where you will be part of a team dedicated to helping people when they need it most. This role is based on-site and does not support remote working. You will need to work from our Emergency Operations Centre in Otterbourne, Hampshire.

• Based is Southern House HQ - Otterbourne
• Must be 18+
• Right to work in the UK (no visa sponsorship available)
• Training courses available from January 2027 onwards

You Don’t Need Medical Experience - Just

• Compassion
• Confidence
• Clear communication
• Resilience (requires resilience and emotional awareness throughout the shift)
• A genuine desire to help others

Please do review the job description and person specification for full details and requirements for the role.

Why You’ll Love Working with Us

Starting at £13.17 per hour, plus generous NHS pay enhancements:

• +35% uplift (up to £17.78/hr): Saturdays & weekday nights
• +69% uplift (up to £22.26/hr): Sundays & bank holidays

And of course — the full package of NHS benefits, including:

• 27-33 days annual leave (pro rata)
• NHS pension
• Huge national discounts (retail, travel, leisure, tech & more)
• Free parking
• Employee Assistance Programme
• Full-time & part-time shifts available

This is your chance to build an NHS career with real progression and stability. Flexible working requests will be considered in line with business requirements.