Urgent Care & Falls Assistant

Sjacymru; Cardiff; On-site; GBP 17,908 - 20,664; Full time

Job summary

St John Ambulance Cymru is seeking an Urgent Care & Falls Assistant to deliver high‑quality patient care in the community. You will provide transportation for high‑dependency and non‑emergency patients and respond to falls or welfare calls under the direction of NHS Trusts and clients.

Shift patterns include 12‑hour days and nights on a 4‑week rotation, with DBS checks required. Cardiff training and eligibility to work in the UK are essential.

Qualifications

• 2 years driving experience and a valid Full UK Driving licence with no more than 6 penalty points.
• Excellent communication skills and ability to work calmly under pressure.
• Eligibility to work and live in the United Kingdom and willing to undergo DBS check.

Responsibilities

• Provide transportation for high‑dependency and non‑emergency patients as required.
• Attend falls response or welfare calls and act within approved clinical scope.
• Perform patient assessments at scene and deliver suitable emergency support as trained.
• Work day and night shifts, including weekends, on a 4‑week rotation.

Skills

Driving license

Communication skills

Teamwork

Job description

Salary - £13.60 per hour Permanent - Full time - 37.5 hours per week

The Urgent Care & Falls Assistant is responsible for providing a high level of quality and effective care to patients within the community, under the direction of the Welsh Ambulance Service NHS Trust (WAST) and other clients. This role will be providing transportation for high-dependency and non-emergency patients or attending falls response or welfare calls in a timely manner.

The Assistant will attend patients and service users and act in accordance with St John Ambulance Cymru policies and procedures. The assistant is responsible for providing a patient assessment at scene, the provision of any suitable emergency treatment or support in line with the trained clinical scope of practice or contract requirements.

The service operates 365 days a year and we provide 24-hour support, so day and night-time working will be required as well as working on weekends in a shift pattern. If successful in the role, the candidate will be expected to lone work comfortably, during day and night shifts, therefore you must be confident in your own skills and able to work under pressure.

Falls Responders operate over 12-hour shifts, 0730-1930 (Days) and 1930-0730 (Nights) with the possibility to overrun, other duties may have varying shift times.

Salary: £13.60 per hour (20% uplift on hours worked between 10pm & 6am).Shifts will consist of a mixture of days and nights on a 4-week rotation.

What you'll need to be successful

Experience in providing care to patients/clients in a variety of settings, NEPTS or Urgent Care is desirable. You will need to be able to work either as a team or on your own, follow procedures but also be able to think outside the box as and when situations arise.

You will have excellent communication skills, confident in completing paperwork and have the ability to work calmly and effectively in difficult and pressurised situations. We are particularly keen to hear from people who have experience with working with people with disabilities or over the age of 50.

You will have 2 years driving experience and hold a valid Full UK Driving licence with no more than 6 penalty points. You should have eligibility to work and live in the United Kingdom.

Please note that due to the nature of this role you will be required to have an Enhanced DBS check. The training period which lasts 3 weeks, will take place in Cardiff.