Fair Access & Missing Education Caseworker

Opus People Solutions Ltd; Stafford; Hybrid; GBP 39,281,000 - 44,083,000; Full time

Job summary

Opus People Solutions are recruiting on behalf of Walsall Council for a Fair Access & Missing Education Caseworker on a temporary 12-month contract. The role is hybrid, with days onsite at Civic Centre, Walsall Town Centre, and a starting date of 2 November 2026.

The position requires strong administration experience, DBS check, and capability to work in a busy office environment. You will support the Fair Access Protocol and related panels, liaising with schools and services to ensure pupils

Qualifications

• Strong administration experience is essential.
• Experience in an education setting is preferred.
• Enhanced DBS is required.
• Proficiency with MS365 packages (Teams, Outlook, Excel).
• Experience in a busy office environment is desirable.
• Excellent written and verbal communication skills.

Responsibilities

• Administration tasks and main point of contact for communications.
• Database management using Capita and other CRM systems.
• Pupil placement, tracking and liaising with schools and services.

Skills

Administration experience

Education setting experience

Communication skills

Organization skills

Time management

Teamwork

Customer service

Education

Enhanced DBS

Tools

MS365

MS Teams

Outlook

Excel

Job description

Fair Access & Missing Education Caseworker

Rate of Pay: 14.82 per hour PAYE

Location: Hybrid - days onsite based at Civic Centre, Walsall Town Centre.

Working Hours: 37 hours per week. Monday - Thursday: 8.30am - 4.30pm with 30 minutes unpaid break. Friday: 8am - 4pm with 30 minutes unpaid break

Contract: Temporary, 12 months with potential for extension

Start Date: 2nd November 2026

2 positions available

Opus People Solutions are recruiting on behalf of our Client, Walsall Council, for a Fair Access & Missing Education Caseworker to support Children's Service's on a temporary basis.

The role plays the crucial role of supporting the Fair Access Protocol and Children Missing Education and Fair Access Panels.

Daily Duties

• Administration Tasks - including being the main point of contact for verbal and written communication. You will be responsible for maintaining the general inbox using Outlook and telephone queries.
• Database Management - You will record, update and maintain information using Capita and other CRM systems used. You will also investigate any discrepancies and use updated information to follow up with appropriate Services, Schools and other Teams within Walsall Council to ensure consistency.
• Pupil Placement and Tracking - Liaise with parent, Schools, Service Users and Providers and other Teams within the department to track pupils who have moved out of the borough, excluded pupils and place them back into education. Tracking pupils attendance, collating reports from information recorded.

Essential Experience:

• Strong experience in previous Administration or similar roles is essential.
• Previous experience within an Education setting is preferred, not essential.
• Enhanced DBS is required. If you do not currently hold one, Opus People Solutions will process one for you.
• Knowledge and understanding of MS365 packages, including MS Teams, Outlook and Excel.
• Previous experience in a busy office environment.
• Strong organisational and time management skills.
• Strong ability to prioritise, meet deadlines and adaptable to reprioritise in cases of urgent matters.
• Excellent written and verbal communication skills with a friendly and welcoming manner.
• Ability to work well within a Team, also having strong initiative to work independently.
• Excellent customer service skills.

All offers will be subject to satisfactory compliance screening, including right to work in the UK and references.