Hybrid Education Access & Missing Pupil Caseworker

Opus People Solutions Ltd; Walsall; Hybrid; GBP 17,000 - 24,000; Full time

Job summary

Opus People Solutions Ltd is recruiting on behalf of Walsall Council for a Fair Access & Missing Education Caseworker on a temporary basis to support Children’s Services.

The role involves supporting the Fair Access Protocol and Children Missing Education and Fair Access Panels, with hybrid working based at the Civic Centre, Walsall Town Centre.

Full-time hours are 37 per week; start date 2 November 2026; two positions available; DBS required; strong admin and MS365 skills essential.

Qualifications

• Strong experience in administration roles.
• Experience in education setting preferred.
• Enhanced DBS required.
• Proficient with MS365: Teams, Outlook, Excel.
• Experience in a busy office environment.
• Strong organisational and time management skills.
• Ability to prioritise and adapt to urgent matters.
• Excellent written and verbal communication.
• Team player with initiative.
• Excellent customer service skills.

Responsibilities

• Administration tasks with main point of contact for communications.
• Maintain inbox and respond to queries using Outlook and phone.
• Record, update and maintain information in Capita and other CRM systems.
• Investigate discrepancies and coordinate with services, schools and teams.
• Liaise with parents, schools and providers to track pupils and placements.

Skills

Administration experience

MS365 proficient

MS Teams

Outlook

Excel

Team player

Communication

Tools

Capita CRM

Job description

Opus People Solutions Ltd is recruiting on behalf of Walsall Council for a Fair Access & Missing Education Caseworker on a temporary basis to support Children’s Services.

The role involves supporting the Fair Access Protocol and Children Missing Education and Fair Access Panels, with hybrid working based at the Civic Centre, Walsall Town Centre.

Full-time hours are 37 per week; start date 2 November 2026; two positions available; DBS required; strong admin and MS365 skills essential.