Admissions Caseworker

Opus People Solutions Ltd; Stafford; Hybrid; GBP 19,000 - 30,000; Full time

Job summary

Opus People Solutions are recruiting on behalf of Walsall Council for an Admissions Caseworker to join a busy team on a 12-month temporary basis. The role requires handling admissions applications, verifying documentation and providing guidance to parents and schools.

The position offers hybrid working with on-site days in Walsall Town Centre, 37 hours per week, 9:00am–5:00pm, Start date 2 November 2026. A strong admin background and customer service skills are essential.

Qualifications

• Previous experience within administration, casework, education admissions, customer service or a similar environment.
• Excellent organisational and time management skills.
• Strong attention to detail and accuracy.
• Experience handling sensitive or confidential information.
• Excellent written and verbal communication skills.
• The ability to manage a busy workload and prioritise effectively.

Responsibilities

• Manage and process admissions applications in line with relevant policies, procedures and statutory requirements.
• Assess and verify documentation and supporting evidence.
• Maintain accurate records and case management systems.
• Respond to enquiries from parents, carers, schools and other stakeholders via telephone, email and written correspondence.
• Provide clear advice and guidance regarding admissions processes and procedures.
• Monitor cases and ensure deadlines are met.
• Prepare reports, correspondence and case documentation as required.
• Work collaboratively with colleagues and external partners to support service delivery.

Skills

Administration

Casework

Education admissions

Customer service

Organisation

Time management

IT skills

Tools

Microsoft Office

Job description

Admissions Caseworker

Location: Hybrid - onsite days based in Civic Centre, Walsall Town Centre.

Rate: 14.82 per hour PAYE / 20.10 per hour Umbrella

Hours: 37 hours per week, Monday to Friday, 9:00am - 5:00pm (flexibility around working hours available)

Contract: Temporary, 12 months with potential for extension

Start Date: 2nd November 2026

The Role

Opus People Solutions are recruiting on behalf of our Client, Walsall Council, on a temporary basis. We are currently recruiting for an Admissions Caseworker to join a busy and supportive team on a temporary basis for an initial 12-month assignment, with the potential to extend.

This is an excellent opportunity for an experienced administrator or caseworker with strong organisational skills and the ability to manage a varied caseload while delivering a high standard of customer service.

Key Responsibilities

• Manage and process admissions applications in line with relevant policies, procedures and statutory requirements.
• Assess and verify documentation and supporting evidence.
• Maintain accurate records and case management systems.
• Respond to enquiries from parents, carers, schools and other stakeholders via telephone, email and written correspondence.
• Provide clear advice and guidance regarding admissions processes and procedures.
• Monitor cases and ensure deadlines are met.
• Prepare reports, correspondence and case documentation as required.
• Work collaboratively with colleagues and external partners to support service delivery.

About You

The successful candidate will have:

• Previous experience within administration, casework, education admissions, customer service or a similar environment.
• Excellent organisational and time management skills.
• Strong attention to detail and accuracy.
• Experience handling sensitive or confidential information.
• Excellent written and verbal communication skills.
• The ability to manage a busy workload and prioritise effectively.
• Good IT skills, including Microsoft Office applications.