Project Support Officer - Admin - SEND

Civic Recruitment Limited; Birkenhead; On-site; GBP 21,000 - 28,000; Part time

Job summary

Civic Recruitment Limited is seeking a proactive administrator to support the SEND service of a local authority on a 3-month contract in Birkenhead. You will oversee and actively contribute to EHCP development, ensure accurate records and maintain communications with families and professionals.

Role requires strong organisational skills, attention to detail and the ability to work independently while collaborating with colleagues to meet statutory timescales.

Qualifications

• Experience in administrative or project support roles.
• Excellent written and verbal communication.
• Strong organisational skills and ability to manage deadlines.
• Ability to maintain accurate records and handle confidential information.
• Proficiency in Microsoft Office and basic IT systems.
• Experience with case management or database systems.
• Understanding of SEND legislation and statutory requirements.
• Commitment to customer-focused service.

Responsibilities

• Provide administrative and project support to the SEND service.
• Coordinate development of EHCPs and ensure timeliness.
• Collate and maintain information from professionals and stakeholders.
• Track deadlines and statutory timescales.
• Prepare and manage records, databases and case information.
• Communicate with parents, carers, schools and health professionals.
• Draft routine correspondence and communications.
• Undertake auditing and quality assurance activities.
• Identify missing information and request clarifications.
• Produce reports and management information for monitoring.
• Maintain confidentiality in line with data protection.

Skills

Administrative skills

Organisational skills

Verbal and written communication

Attention to detail

Confidentiality

Time management

Tools

Microsoft Office

Case management systems

Database knowledge

Job description

Birkenhead, United Kingdom | Posted on 04/09/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation.  That’s why we are passionate about transforming recruitment in the public and private sectors.
In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.
Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

Job Description

3 Month Contract With A Local Authority

Job Purpose

To support the Council in meeting its statutory duties under Part 3 of the Children and Families Act 2014 by providing efficient and effective administrative and project support to the Special Educational Needs and Disability (SEND) service.

The postholder will oversee and actively contribute to the development of high-quality and timely Education, Health and Care Plans (EHCPs), ensuring that information is accurately collated, communications are effectively managed, and relevant auditing and monitoring procedures are undertaken in accordance with statutory requirements and corporate policies.

The role will contribute to the effective delivery of statutory SEND processes by ensuring that records, information and documentation are maintained accurately and that agreed timescales and quality standards are consistently met.

Key Responsibilities

• Provide efficient administrative and project support to the SEND service to assist in meeting statutory duties and service requirements.
• Support the coordination and development of high-quality, timely and compliant Education, Health and Care Plans (EHCPs).
• Accurately collate, record and maintain information from education, health, social care and other relevant professionals and stakeholders.
• Monitor the progress of EHCP-related processes and ensure actions, deadlines and statutory timescales are tracked and followed up appropriately.
• Prepare, organise and maintain accurate records, documentation, databases and case information in accordance with Council policies and procedures.
• Support effective communication with parents and carers, children and young people, schools, educational settings, health professionals, social care colleagues and other partner agencies.
• Draft and issue routine correspondence, documentation and communications relating to SEND processes.
• Undertake auditing and quality assurance activities to support compliance with statutory requirements, service standards and agreed procedures.
• Identify missing, incomplete or inconsistent information and take appropriate action to obtain or clarify information.
• Produce reports, summaries and management information to support monitoring, performance management and service improvement.
• Maintain confidentiality and handle sensitive information appropriately in accordance with data protection legislation and Council policies.
• Contribute to the review and improvement of administrative processes, systems and procedures within the SEND service.
• Work collaboratively with colleagues and partner agencies to support the timely and effective delivery of SEND statutory processes.
• Ensure all work is undertaken in accordance with relevant legislation, Council policies, procedures and professional standards.
• Undertake any other duties appropriate to the level and nature of the role as required by the service.

Requirements

• Previous experience in an administrative, clerical, project support or coordination role, preferably within a local authority, education, health, social care or other public sector environment.
• Good understanding of administrative processes and the importance of accuracy, confidentiality and timely completion of work.
• Experience of managing and maintaining accurate records, databases and case-related information.
• Strong organisational skills with the ability to manage multiple tasks, priorities and deadlines effectively.
• Excellent written and verbal communication skills, with the ability to communicate professionally with a range of stakeholders.
• Ability to collate, analyse and present information accurately and identify discrepancies or missing information.
• Experience of monitoring deadlines, actions and processes to ensure work is completed within required timescales.
• Good IT skills, including proficiency in Microsoft Office applications and the ability to learn and use relevant case management and database systems.
• Ability to work independently, use initiative and manage workload while also contributing effectively to a team.
• Strong attention to detail and a commitment to maintaining high standards of accuracy and quality.
• Ability to deal sensitively and professionally with confidential and potentially complex information.
• Understanding of, or willingness to develop knowledge of, SEND legislation and the statutory requirements relating to Education, Health and Care Plans.
• Understanding of the principles of equality, inclusion and safeguarding within services supporting children and young people.
• Commitment to providing a responsive, customer-focused and high-quality administrative service.