Fair Access & Missing Education Caseworker

Opus People Solutions Ltd; Walsall; Hybrid; GBP 17,000 - 24,000; Full time

Job summary

Opus People Solutions Ltd is recruiting on behalf of Walsall Council for a Fair Access & Missing Education Caseworker on a temporary basis to support Children’s Services.

The role involves supporting the Fair Access Protocol and Children Missing Education and Fair Access Panels, with hybrid working based at the Civic Centre, Walsall Town Centre.

Full-time hours are 37 per week; start date 2 November 2026; two positions available; DBS required; strong admin and MS365 skills essential.

Qualifications

• Strong experience in administration roles.
• Experience in education setting preferred.
• Enhanced DBS required.
• Proficient with MS365: Teams, Outlook, Excel.
• Experience in a busy office environment.
• Strong organisational and time management skills.
• Ability to prioritise and adapt to urgent matters.
• Excellent written and verbal communication.
• Team player with initiative.
• Excellent customer service skills.

Responsibilities

• Administration tasks with main point of contact for communications.
• Maintain inbox and respond to queries using Outlook and phone.
• Record, update and maintain information in Capita and other CRM systems.
• Investigate discrepancies and coordinate with services, schools and teams.
• Liaise with parents, schools and providers to track pupils and placements.

Skills

Administration experience

MS365 proficient

MS Teams

Outlook

Excel

Team player

Communication

Tools

Capita CRM

Job description

Fair Access & Missing Education Caseworker

Rate of Pay: £14.82 per hour PAYE

Location: Hybrid - days onsite based at Civic Centre, Walsall Town Centre.

Working Hours: 37 hours per week. Monday - Thursday: 8.30am - 4.30pm with 30 minutes unpaid break. Friday: 8am - 4pm with 30 minutes unpaid break

Contract: Temporary, 12 months with potential for extension

Start Date: 2nd November 2026

2 positions available

Opus People Solutions are recruiting on behalf of our Client, Walsall Council, for a Fair Access & Missing Education Caseworker to support Children's Service's on a temporary basis.

The role plays the crucial role of supporting the Fair Access Protocol and Children Missing Education and Fair Access Panels.

Daily Duties

• Administration Tasks - including being the main point of contact for verbal and written communication. You will be responsible for maintaining the general inbox using Outlook and telephone queries.
• Database Management - You will record, update and maintain information using Capita and other CRM systems used. You will also investigate any discrepancies and use updated information to follow up with appropriate Services, Schools and other Teams within Walsall Council to ensure consistency.
• Pupil Placement and Tracking - Liaise with parent, Schools, Service Users and Providers and other Teams within the department to track pupils who have moved out of the borough, excluded pupils and place them back into education. Tracking pupils attendance, collating reports from information recorded.

Essential Experience

• Strong experience in previous Administration or similar roles is essential.
• Previous experience within an Education setting is preferred, not essential.
• Enhanced DBS is required. If you do not currently hold one, Opus People Solutions will process one for you.
• Knowledge and understanding of MS365 packages, including MS Teams, Outlook and Excel.
• Previous experience in a busy office environment.
• Strong organisational and time management skills.
• Strong ability to prioritise, meet deadlines and adaptable to reprioritise in cases of urgent matters.
• Excellent written and verbal communication skills with a friendly and welcoming manner.
• Ability to work well within a Team, also having strong initiative to work independently.
• Excellent customer service skills.

If you are a professional and driven individual wanting to support Walsall Council's Children's Services with a passion to support to the service in achieving outstanding results, apply now!

All offers will be subject to satisfactory compliance screening, including right to work in the UK and references