Admissions Caseworker (Hybrid) — Admin & Casework Support

Opus People Solutions Ltd; Walsall; Hybrid; GBP 28,000 - 38,000; Full time

Job summary

Opus People Solutions Ltd on behalf of Walsall Council is seeking an Admissions Caseworker to join a busy team on a temporary 12‑month assignment. The role requires handling admissions applications, verifying documentation, and maintaining case records with a strong focus on customer service.

The ideal candidate will have admin or casework experience, excellent organisation, and the ability to manage multiple tasks. Hybrid working is available, with onsite days in Walsall Town Centre.

Qualifications

• Experience in administration, casework, or customer service.
• Strong organisational and time-management abilities.
• Excellent attention to detail and accuracy.
• Experience handling sensitive or confidential information.
• Excellent written and verbal communication skills.
• Ability to manage a busy workload and prioritise effectively.
• Good IT skills, including Microsoft Office applications.

Responsibilities

• Manage and process admissions applications in line with policies and statutory requirements.
• Assess and verify documentation and supporting evidence.
• Maintain accurate records and case management systems.
• Respond to enquiries from parents, carers, schools and other stakeholders by phone, email and written correspondence.
• Provide clear advice and guidance on admissions processes and procedures.
• Monitor cases to ensure deadlines are met.
• Prepare reports, correspondence and case documentation as required.
• Collaborate with colleagues and external partners to support service delivery.

Skills

Organisational skills

Time management

Attention to detail

Data confidentiality

Written and verbal communication

workload prioritisation

Microsoft Office

Tools

Microsoft Office

Job description

Opus People Solutions Ltd on behalf of Walsall Council is seeking an Admissions Caseworker to join a busy team on a temporary 12‑month assignment. The role requires handling admissions applications, verifying documentation, and maintaining case records with a strong focus on customer service.

The ideal candidate will have admin or casework experience, excellent organisation, and the ability to manage multiple tasks. Hybrid working is available, with onsite days in Walsall Town Centre.