Factoring Officer

Asa Recruitment; Stirling; On-site; GBP 25,000 - 35,000; Part time

Job summary

ASA Recruitment’s client in Barrhead seeks a Factoring Officer on an initial 9-week contract. You will lead the factoring service, ensuring compliance with the Property Factors (Scotland) Act 2011 and Code of Conduct, while supporting the team in day-to-day delivery.

You will liaise with owners, interpret titles, manage costs and invoices, and drive excellent customer service within a social housing context.

Qualifications

• Experience leading factoring services in social housing or Local Authority housing.
• Knowledge of Property Factors (Scotland) Act 2011 and Code of Conduct.
• Ability to interpret title deeds, costs apportionment and invoice management.
• Commitment to excellent customer service and stakeholder engagement.

Responsibilities

• Lead and deliver the organisation’s Factoring Service compliant with relevant legislation.
• Manage and assist the Factoring team in day-to-day service delivery and owner liaison.
• Respond to customer enquiries or complaints per procedures.
• Develop and maintain factoring policy and procedures, and mentor staff.
• Work with 1200 private owners of former Council houses on day-to-day repairs and major projects.

Skills

Negotiation

Influencing

Communication

Analytical thinking

Customer focus

Teamwork

Mentoring

Problem solving

Proactivity

Empathy

Education

Higher grade or equivalent experience

Tools

Servitor

Housing management systems

OPTI TIME

Covalent

Business Objects

Microsoft Office

Job description

ASA Recruitment’s client, a Public Sector organisation in Barrhead, is currently looking to recruit a Factoring Officer, on an initial 9-week contract (with potential extensions) on a rate of c.£21.62/hour PAYE (based on experience).

Responsibilities:

• To lead and be responsible for planning and delivering the organisation’s Factoring Service, ensuring that the organisation is compliant with all legislation relevant to operating a property factoring service, including all aspects of the Property Factors (Scotland) Act 2011 and Code of Conduct.
• To manage and assist the Factoring team in the delivery of the day-to-day factoring service where capacity requires additional input, e.g. owner liaison around maintenance, repairs, interpreting title deeds, costs apportionment and invoice management.
• To investigate and either respond directly or prepare a response for others, within the organisation’s current procedures and guidance, for any customer enquiries or complaints received relating directly or indirectly to the service, which may include tenants, owner/occupiers, Elected Members or resident’s associations
• The successful candidate will have experience of factoring in a social housing context, be knowledgeable of relevant legislation, and best practice/ procedures and have a commitment to excellent customer service.
• The team works with 1200 private owners of former Council houses, managing factoring responsibilities related to both day-to-day repairs and major capital projects.
• Significant experience of delivering factoring services within a Local Authority Housing or RSL environment
• Knowledge, understanding, and experience of interpreting factoring legislation, including Property Factors (Scotland) Act 2011 and the Factoring Code of Conduct
• Previous experience managing and developing a factoring service, with knowledge of the social housing environment and relevant legislation
• Experience of delivering a social housing repairs service and development of relevant policy
• Ability to manage, support and mentor staff
• Ability to utilise Microsoft Office applications e.g. Word, Excel, PowerPoint
• Knowledge of industry-specific systems and software (Servitor, Housing Management systems, OPTI TIME, Covalent, Business Objects)
• Excellent negotiation and influencing skills
• Analytically minded, with ability to present complex data in a meaningful way
• Excellent verbal and written communication skills
• Ability to put the customer at the heart of delivering services
• Ability to work with the end in mind, understanding problems and being able to develop solutions to achieve positive outcomes
• Educated to Higher grade level or equivalent experience
• Desirable to have Housing Qualification, Membership, or ability to be a member, of a relevant professional body
• Has the customer in mind in the pursuit of positive outcomes
• Uses own initiative to seek guidance and / or assistance if goals or deadlines threatened
• Must be able to work to own initiative, and with little supervision
• Is empathetic with excellent emotional intelligence
• Understand the importance of effective team working